Care Engagement Specialist 3 (5 of 7)

Job Title: Care Engagement Specialist 3
Why work at OpTech?
OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, please visit our website at .
RESPONSIBILITIES:
Day to day responsibilities of this the role and a description of the project (Outside of Workday JD):

• Making member outreach calls in the outreach tracker as designated by individual Market leadership
• May be tasked with special assignments as requested by the market for which additional training as needed will be offered and completed prior to the launch of the project

Performance expectations/metrics for this individual and their team:

• Daily call metrics of a minimum of 40-50 calls attempted / dialed

First day looks like:

• Day one is all corporate driven onboarding for IT and mandatory Client University Training
• Additional market specific training will be coordinated at the health plan level
• Additional outreach specific training will be given along with the opportunity to shadow an experienced caller for a minimum of 8 hours prior to being released to make calls.

Previous job titles or background work will in this role:

• Medical background preferred but not required
• Customer service background

QUALIFICATIONS:
Required Skills/Experience:

• Strong comfort level with Microsoft Outlook / suite and TEAMS
• Detail oriented and strong time management skills

Software Skills Required:

• Microsoft

Education Requirement:

• High School diploma or GED

Education Preferred:

• Some medical training

OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws.
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