Location: Department of Veterans Affairs (VA), VHA Office of Finance, Support Operations Directorate, Debt Management Department
Position Type: On-site
Overview:
The VHA Office of Finance, Support Operations Directorate, Debt Management Department, under the Office of Payment Operations Executive Directorate (104P), is seeking to hire two (2) Administrative Assistants specializing in Accounts Receivable Technician tasks. These roles are critical to the success of the Debt Management Department in processing refund checks and ensuring accurate financial tracking and accountability. Due to current staffing shortages, immediate support is required to maintain operational efficiency.
Primary Responsibilities:
The Administrative Assistants (Accounts Receivable Technicians) will provide non-technical and technical processing of refund checks, ensuring compliance with VA policies and federal laws. Key tasks include, but are not limited to, the following:
- Mail Processing and Organization:
- Open, sort, and collate up to 500 pieces of USPS mail daily.
- Attach documents and checks, organizing correspondence into batches of 25.
- Data Entry into DAPER Application:
- Enter information from documents and checks into the DAPER application to ensure tracking and accountability.
- Assign tracking numbers to each correspondence for future reference
- Document Scanning:
- Scan documents and checks into the designated VA shared drive for further processing.
- Refund Check Research and Processing:
- Research the reasons for refund collections and apply them to the correct obligations, bill of collection, or claim numbers.
- Prepare vouchers to refund collections that do not comply with Appropriations Law, and input collection data into the subsidiary accounts receivable system.
- Billing and Notification Creation:
- Establish Bills of Collection and prepare debt notification letters.
- Perform research and analysis to verify the legitimacy and status of debts owed, ensuring that all correspondence adheres to Federal Laws and VA policies.
- Debt Correspondence Review:
- Review and respond to debt-related correspondence, including third-party subrogation cases and payments.
- Compile and prepare supporting documentation for debt suspensions or terminations as required.
- Aged Accounts Receivable Follow-Up:
- Conduct follow-up reviews on aged accounts receivables and determine the necessary action to resolve outstanding debts.
- Strong attention to detail and ability to manage large volumes of documentation.
- Proficiency in data entry and working with tracking systems such as DAPER.
- Ability to follow established processes for check refund research and billing.
- Excellent written and verbal communication skills, with the ability to respond to debt-related correspondence accurately.
- Experience in researching financial transactions and debt collections is a plus.
- Previous experience in a government or VA setting is preferred.
About the Role:
This position is vital to the smooth functioning of the Debt Management Department, ensuring that refund check processing and accounts receivable tasks are completed in a timely and accurate manner. Candidates must be detail-oriented and capable of working with large volumes of data