Benefits:
Employee discounts
Free uniforms
Training & development
Midas Auto Service prides ourselves on giving great customer service and meeting the needs of our customers is our top priority.
If you fill this position matches you then we encourage you to apply and we look forward to meeting you.
We are looking for a personable Service Advisor to act as the liaison between our customers and service technicians. The Service Advisor's responsbilities include greeting customers, listening to requests, scheduling appointmetns, estimating costs, verifying insurance, conmducting inspections, and test driving cars. the Service Advisor will ensure c ustomer service by working with customers to determine their behicle issues and problems, determinign the repair timeline, and working with technicians to convey teh custoemrs' concerns with accurate repair descriptions.
To be a successful Service Advisor, you should hvae excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.
Responsibilities
As a Midas automotive service advisor, you will manage and direct all automotive and general service technicians in the operation of the shop, including:
Greeting customers and scheduling service appointments
Cataloging customers concerns and comments
writing service orders and descriptions of problems and repairs
translating customers' repair problems into standard repair terminology
explaining repairs to customers
test-driving vehicals to confirm service repairs
estimating the cost and time needed for repairs
handling customer complaints
Qualifications
A minimum of 1 years of store or service experience
General automotive knowledge
Excellent customer service disposition
Good communication skills
Leadership ability
Team building skills
Ability to work a flexible retail schedule including weekends, evenings and holidays
Valid driver’s license