Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Lead Cargo Quality Assurance Officer.
Based in Atlanta or Miami, you will be responsible for the Business Continuity Plan activities to ensure it is properly implemented and maintained across all areas of the operation under QR Cargo accountability. You will conduct follow-up and close audits, track and liaise with auditees and relevant stakeholders to ensure suitable corrective action plans are put in place to deal with non-compliances.
ACCOUNTABILITIES:
- Responsible for ensuring cargo operations quality and standards are maintained at all times to meet safety, security and quality objectives.
- Prepare internal departments and external stakeholders for audits and inspections.
- Support Cargo Quality Assurance Manager to manage audit follow-ups on audits and non-conformities/observations, track deadlines, provide frequent updates to management, manage the audit database and dashboards, and ensure adequate record keeping.
- Plan, prepare and conduct audits, inspections and reviews of relevant departments and network.
- Study, evaluate and assess standards of equipment operations, product process specifications and other related issues to ensure QA, safety or security standards associated with QR Cargo operations. Research, study, evaluate and advise on all QA controls; provide recommendations for improvement of standards.
- Take appropriate decisions regarding the quality characteristics of products, processes, procedures and equipment to ensure the safety and security of the operation.
- Liaise with QR staff and external stakeholders in a collaborative manner to ensure goals are achieved.
- Report findings to management, if it is of safety concerns, do so immediately.
- Explore and evaluate industry best practices in order to achieve higher operational standards.
- Monitor procedural deficiencies and non-compliances in relation to QR Cargo operations.
- Monitor effectiveness of implementation of corrective action plan.
- Develop, monitor and track QA data and process improvements activities.
- Support business continuity plan activities to include the conduct of rehearsal, development of documents, reports and track status.
- Prepare frequent reports to management to ensure adequate oversight on performance and on the need for change and improvement.
- Support in the review and development of procedure to ensure compliance with the applicable regulations, adequacy of current practices and safe operation.
- Perform other department duties related to his/her position as directed by the Head of Dept.
QUALIFICATIONS:
- Bachelor’s Degree or Equivalent with minimum 4 years of job-related experience.
- Previous work experience in cargo and/or ground operations.
- Knowledge of quality assurance program and auditing.
- Knowledge of safety management system.
- Knowledge of security requirements associated with cargo and/or ground operations.
- Fluency in written and spoken English.
- Good communication, negotiation and interpersonal skills.
- Stakeholder management skills.
- Presentation skills.
- Good PC skills.
- Organizational skills.
- Quantitative ability.
- Analytical Skills.
PREFERED:
- Knowledge of auditing principles and techniques.
- Knowledge in Dangerous goods.
- Knowledge of aircraft weight and balance.
- Previous work experience as loadmaster.
- Auditing.
- Attention to detail.
- Good knowledge of functions of cargo operations.
- Good knowledge of IATA manuals relevant to cargo and ground operations.
Only US Citizens and US permanent Residents will be considered for the role. The position is not eligible for a visa sponsorship.
Application Guidelines:
Employees must submit applications through internal vacancies portal (via GEMS) only. Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.
- All internal candidates can only have three active applications at any point in time.
- All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role.
- All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process.
- If you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.