Deputy Chief Information Officer (Infrastructure and Operations)

Purpose:

Under general direction from the Chief Information Officer, this position identifies the City’s long-term goals and aligns them with efficient and cost-effective business technology solutions and identifies the approach for achieving those goals and appropriate alignment. This position provides strategic direction and management of complex IT programs and policies through partnerships with City management and departments.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

1. Assists in the planning, development, and implementation of City-wide IT strategies.
2. Plans, organizes, coordinates, manages, and directs the day-to-day operations of the assigned Communications & Technology Management (CTM) business technology unit.
3. Oversees the preparation of the departmental business plan and budget.
4. Directs programs to monitor, evaluate, and improve customer service delivery.
5. Leads the planning, development, and implementation of City-wide IT policies.
6. Leads continuous improvement of operations, decreases turnaround times, streamlines work processes, and works cooperatively and jointly to provide quality customer service.
7. Represents the Chief Information Officer at meetings as requested.
8. Translates strategic direction into tactical projects and programs to produce the desired outcome.

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Federal, State, and Local laws, ordinances, and policies.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of budgeting methods and systems.
• Knowledge of various hardware and software applications.
• Skill in oral and written communications.
• Skill in conflict resolution and problem solving.
• Skill in collecting, analyzing, and interpreting applicable research data.
• Ability to effectively plan for and use of technical and staff resources.
• Ability to prioritize and meet deadlines, and objectives.
• Ability to multi-task.
• Ability to evaluate operational performance and implement changes.

Minimum Qualifications:

Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience which were in a management capacity.

Licenses and Certifications Required:

None.