Director, IT Infrastructure

What We Do

With residents and partners, LISC forges resilient and inclusive communities of opportunity across America – great places to live, work, visit, do business and raise families.

Strategies We Pursue

• Equip talent in underinvested communities with the skills and credentials to compete successfully for quality income and wealth opportunities.
• Invest in businesses, housing and other community infrastructure to catalyze economic, health, safety and educational mobility for individuals and communities.
• Strengthen existing alliances while building new collaborations to increase our impact on the progress of people and places.
• Develop leadership and the capacity of partners to advance our work together.
• Drive local, regional, and national policy and system changes that foster broadly shared prosperity and well-being.

Since 1979, LISC and its affiliates have invested approximately $29.7 billion in businesses, affordable housing, health, educational mobility, community and recreational facilities, public safety, employment, and other projects that help to revitalize and stabilize underinvested communities. Headquartered in New York City, LISC's reach spans the country from East coast to West coast in 38 markets with offices extending from Buffalo to San Francisco and in 2,400 rural counties across 49 states and Puerto Rico. Visit us at

POSITION DESCRIPTION:

The Director of IT Infrastructure position reports to the Chief Information Officer and will be a central member of the Information Technology department. In this role, you will have the opportunity to help empower LISC's mission by continually improving our ability to deliver the best IT solutions and services by ensuring the performance and efficiency of the network systems and computer systems to serve business functions.

• Overseeing all IT infrastructure activities, including network management, computer system administration, IT security and end user support.
• Driving automation and efficiency improvements to streamline infrastructure management and ensuring the reliability and security of IT systems.
• Implementing new technologies and best practices for IT infrastructure management.
• Managing the development of technical solutions according to business requirements and client specifications.

RESPONSIBILITIES:

With the CIO, develop and implement comprehensive IT infrastructure strategies to support business goals and operations.

Oversee the activities of infrastructural functions through managers who have overall responsibility for the successful operation of these assigned areas:

Network

• Oversee ongoing management of environments that includes multiple data centers, office locations, and cloud providers.
• Ensure the reliability and performance of the organization's network infrastructure.
• Manage network design, implementation, and maintenance, including LAN, WAN, and VPN.
• Manage Disaster Recovery (DR) and backup requirements for servers and assigned systems.
• Oversee the design and management of cloud infrastructure and services.
• Ensure the scalability, security, and performance of cloud-based systems.

Security

• Continuously develop and manage IT security infrastructure to mitigate security risks, including Cyber Security concerns.
• Oversee the daily technology infrastructure operations of the company to ensure secure access and availability of our technology resources.
• Ensure ongoing server operations and support.

Client Services

• Identify, investigate and solve operational problems and provide technical and business solutions to issues.
• Coordinate and manage resolution of all incidents and requests at the end user workstation level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Coordinate and manage operation and maintenance of all computer and productivity software including SaaS technology tools.
• Continually evaluate the relevance and effectiveness of company technology and the end user experience to ensure the company has the right tools and support in place.

Strategy & Planning

• With the CIO, develop tactical plans that will enable the timely and economic implementation of the various aspects of the IT strategic plan.
• Conduct infrastructure budget planning: annually review needs, make budget recommendations.
• Research, analyze, design, propose and support the delivery of solutions that are appropriate for the business and technology strategies.
• Maintain team talent including recruiting, orienting, and mentoring employees as teams change and grow.

Project Implementation

• Work with other teams to improve current systems and recommend new systems.
• Ensure compatibility, technical and procedural standardization amongst all systems.
• With the project management unit, guide tactical infrastructure implementation projects to ensure the completion of and the alignment with the technology strategy.
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure and support projects and associated efforts.
• With other teams, responsible for ensuring the development and implementation of staff training resources related to core IT infrastructure systems and services.

QUALIFICATIONS:

• Firm grasp on IT infrastructure principles, methodologies, and best practices.
• Experience maturing IT processes utilizing ITIL framework.
• Excellent problem-solving skills with a proactive approach to identifying and addressing IT infrastructure challenges.
• Possess solid understanding of the different enterprise level technologies used in a large organization.
• Excellent working knowledge of systems, security, network and systems administration, databases and data storage systems, and phone systems.
• Strong understanding of the capabilities of Microsoft infrastructure products.
• Ability to think and act proactively in accordance with the department demands.
• Ability to troubleshoot problems and determine the best solutions.
• Proven ability to work collaboratively and communicate to varying audiences.
• Strong leadership skills with the ability to inspire and lead a high-performing IT infrastructure team.
• Ability to work weekly in the NYC headquarters office under a hybrid work schedule.
• Ability to maintain a flexible work schedule in order to respond to the department's needs or emergency situations as they arise.

COMPENSATION:

LISC offers a competitive salary ($130,000 - $162,500; salary commensurate with experience and location) and excellent fringe benefits.

Our benefits include:

• Medical, Dental, Vision Coverage: Comprehensive health plans for you and your family's well-being;
• Disability Insurance: Long-term and short-term coverage for peace of mind;
• Retirement Savings: Secure your future with our 401(k) and 403(b) plans;
• Generous Holidays: Enjoy ample time off to recharge and celebrate;
• Vacation, PTO, and Sick Days: Take advantage of flexible time-off policies to maintain work-life balance;
• Tuition Assistance: Pursue your educational goals with support from our tuition assistance program;
• Referral Program: Earn rewards for referring qualified candidates to join our team;
• Professional Development Opportunities: Grow and advance in your career with access to ongoing training and development programs tailored to your goals.

LISC is an equal opportunity employer. LISC does not discriminate in employment on account of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military status or veteran status, unfavorable discharge from military service, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

LISC IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY, EQUITY, INCLUSION AND JUSTICE.