IT Support Specialist

IT Support Specialist
Who We Are
Vinci Construction USA is a full-service asphalt and construction company, capable of handling projects of every size and scope. Our list of services includes roadway construction, railway and bridge construction, asphalt manufacturing and paving, sitework and earthworks development. Every year, we plan and build hundreds of public and privately funded projects safely, successfully, and with an innovative approach to give our clients the greatest possible value for their investment. Vinci Construction USA is a $1.4B company with 3500 employees with (3) delegations including Hubbard Construction, Blythe Construction and Eurovia Atlantic Coast. Vinci Construction USA is part of Vinci Construction (France) which operates in 15 countries worldwide and represents $10.4B in revenue.
The Position
Vinci Construction USA is seeking an IT Support Specialist to work as part of the Technology team in our Charlotte, NC locations. In this role, you will act as the primary point of contact for locations assigned to you as well as work across the organization as part of a team. The IT Support Specialist works with internal and external resources to ensure the systems are operating correctly. You will be responsible for Tier 1-2 support for desktops with Windows operating systems, triage software applications, assist users in the efficient use of applications, and provide clear, concise technical communications to escalate issues to senior leadership or vendors. A thorough knowledge of Windows software, variety of hardware knowledge and good communication and customer service skills are necessary.
Key Duties

• Create, review and triage support Tier (1-2) tickets on a timely basis
• Provide end-user desktop support via remote support tools or in person
• Knowledge or ability to learn about Ring Central Support and Jira
• Install and configure new Windows 11 computers, monitors, and printers.
• Assist with system administration tasks, including server upgrades, patches, deployments, architecture review / design and general best practices
• Knowledge or ability to learn about Cisco switches, internet connectivity and Cisco IP phones
• Create clear, concise process and system diagrams and supporting documentation
• Assist with projects and tasks as required
• Strong communication skills, prioritize skills and ability to multitask
• Tracking and Monitoring: Implement and maintain tracking systems to monitor key performance indicators (KPIs) and project progress. Coordinate with vendors to execute software and firmware upgrades
• Report Creation: Develop and generate comprehensive reports to support business operations and decision-making processes.
• Customer Support: Provide timely and accurate information to end users, addressing their inquiries and resolving issues efficiently.
• Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies

Qualification Requirements

• To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A good driving record is required to be hired.

• Education, Experience and Skills.
  • Minimum 7 years of technical experience working with hardware/software
  • Experience working in windows and virtualized environments
  • Ability to utilize an ITSM system for change and incident management
  • Must have experience providing end user support with Windows 10, Windows 11, printers, and monitors.
  • Preferred knowledge of Windows Server, server hardware, experience with scripting languages (PowerShell), domain administration, network troubleshooting, storage, switches, routers, firewalls, access points, videoconferencing, printers, copiers, smartphones, VoIP, LAN, WAN, Active Directory, DHCP, DNS, SharePoint, Office 365, antivirus, spyware removal, and backup/restore processes
  • Microsoft training and related certifications are a plus
  • Strong interpersonal, organizational and customer service skills
  • Ability to manage multiple projects and own tasks concurrently
  • Ability to work flexible/extended hours when requested or participate in an on call schedule
  • Willingness to share knowledge and help cross-train peers
  • Able to work both independently and effectively with remote team members as necessary

• Physical Demands. The following physical demands are representative of those that must be met to successfully perform the essential functions of this job:
  • Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day. Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties.
  • Lifting and transporting of moderately heavy objects (40 lbs).
  • Travel to locations to assist users or deploy systems as needed

• Work Environment. The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job.
  • Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities may be required.
  • Noise level in the office work environment is normal.

Company Benefits

• Medical & Vision Insurance
• Dental Insurance
• Basic Life and AD&D Insurance
• Short Term Disability
• Voluntary Term Life
• Long Term Disability
• Sick Leave
• Paid Vacation & Holiday Pay
• 401(k) Plan
• Additional Benefits including wellness coaching, etc..

We promote a Drug-Free Workplace.
EOE AA M/F/Vet/Disability are encouraged to apply.
Equal Opportunity Employer, including disabled and veterans.