Solutions Architect I

Key Accountabilities:

1. Owner of Technical Pre-Sales and Related Process
2. Solution Design
3. Bill of Materials
4. State of Work

Job Summary: The Solutions Architect I, as a member of the Solutions Architect team, is responsible for the design and technical sales of technology solutions for ISG customers. Considered ISG Technical Generalist with a comprehensive understanding of ISG’s entire portfolio. The Solutions Architect I will participate in ISG’s sales, scoping and proposal creation processes, and work with the account managers, sales professionals, engineers, project managers, manufacturers, vendors, and distributors to fulfill role and responsibilities, in addition to interfacing with clients and their vendors. The Solutions Architect Team is the safeguard between the sales and project delivery teams and is one of the keys to project profitability. The Solutions Architect team not only helps educate and train ISG’s sales staff in setting appropriate expectations regarding the benefits of technology solutions with their prospects and clients but is also instrumental in working with vendors and partners to design appropriate solutions to meet client needs and putting together scopes of work and proposals and assisting in the project plan creation process.

What you bring to the position:

• You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company.
• You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
• You understand the need to collaborate with your team members and other departments.
• You have a strong desire to provide customers with optimum technology solutions and exemplary customer service.
• You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals.
• You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment.

You successfully fulfill the following essential duties and responsibilities:

You will provide STRATEGIC OVERSITE to the position by:

• Obtaining a clear understanding of ISG vision and role objectives.

You will use your COLLABORATIVE SKILLS to:

• Perform thorough project handoff to the Project Management Team and other resources.
• Contribute to the achievement of all individual and team professional services goals.
• Work with appropriate members of the sales team to support the sale of advanced technology and ISG Managed Services solutions.
• Properly follow all team policies and procedures.
• Support the company by completing other duties as assigned.

You will use your TECHNICAL SKILLS to:

• Design and architect advanced technical solutions.
• Stay informed of new solutions and available technologies.
• Attend and participate in presales meetings as technical design facilitator.
• Maintain a strategic understanding of ISG-provided products and services.
• Participate in available technical training as deemed necessary by ISG.
• Acquire and maintain certain technical certifications, as assigned and required by ISG.

You will use your CUSTOMER SERVICE SKILLS to:

• Achieve the assigned presales performance expectations.
• Sustain an appropriate level of customer satisfaction.
• Develop and maintain positive relationships with vendors.

As a successful employee, you will demonstrate the following professional skills:

• Oral Communications
• Written Communications
• Customer Service
• Presentation
• Leadership
• Management
• Ethics
• Organizational Support
• Judgment
• Interpersonal Skills
• Strategic Thinking
• Planning and organization
• Professionalism
• Adaptability
• Detail & Task Oriented

Requirements

You will meet the following educational, licensing, certification, and work experience requirements:

• Technical Bachelor’s Degree, or equivalent required.
• Minimum of 3+ years’ experience in similar or related roles required.
• Professional Level Certifications across one or more technologies.
• Strong experience in Microsoft products and online solutions.
• Hold and maintain a valid driver’s license.

You will follow the ISG Technology Core Values:

Humor & Fun

1. We believe it’s important to take time outside of work to spend time with family.
2. We collaborate and value sharing our unique perspectives.
3. We’re inclusive and create activities that align with people’s interests.

Resilience

1. We pride ourselves in meeting high-pressure challenges.
2. We never quit and demonstrate the ability to see daunting assignments through.

Lead by Example

1. We demonstrate courage in having crucial conversations.
2. We are reliable and highly accountable.

Continuous Improvement

1. We’re creative thinkers who can adapt to evolving situations.
2. We’re humbly confident and willing to coach and be coached.

“Team First” Initiative

1. We are pro-active and stay on top of training and certifications.
2. We willingly take on more responsibility if we see a need.

You are able to work in the following environmental and working conditions:

• Prolonged periods of sitting at a desk and working on a computer.
• Work in a general office environment.
• Travel to client and prospect locations.
• You have mental stability and emotional intelligence that enables you to meet all the requirements.