IT Manager

Overview
AARP Foundation works for and with vulnerable people over 50 to end senior poverty and reduce financial hardship by building economic opportunity. As a charitable affiliate of AARP, we serve AARP members and nonmembers alike. Through vigorous legal advocacy and evidence-based solutions, and by strengthening supportive community connections, we foster resilience, advance equity and restore hope.

The IT Manager, reporting directly to the National Director, is primarily responsible for managing the data systems supporting the Senior Community Service Employment Program (SCSEP) for AARP Foundation. This role supervises a team, directly overseeing Salesforce, IT systems and all operational activities related to the program's information technology. As a strategic leader, the IT Manager oversees all computer-related tasks, solutions, and process improvements, with a focus on enhancing automation, minimizing manual tasks, and ensuring secure and accurate benefits for both staff and participants.

Responsibilities

1. Manages team responsible for implementation of internal business administration to create and maintain user set up. Maintains content workflow across channels, member offers, recommendations, templates, queues, address books, and other key metadata for current CRM production, training, and test environments.
2. Leads team and participates in technical projects and creation of necessary supporting documentation, tracks progress towards milestones, and keeps tabs on all the moving parts of agile planning and development cycles.
3. Conducts and oversees team participation in system testing for major and minor releases. Documents defects, retests, and confirms fixes. Participates in production acceptance testing for all releases.
4. Leads team and participates in backlog prioritizations and release planning for system related work including defects, enhancements, and new implementations for assigned applications/systems/processes.
5. Participates in security compliance efforts (e.g., PCI and System Access Audits).
6. Develops User support documentation and provides ongoing training and support to user community.
7. Serves as a key point of contact with technology suppliers. Manages account, monitors contract compliance, and manages vendor invoices and tracks budget.

Qualifications

1. HS Diploma / GED equivalent required.
2. 5+ years of experience in Information Systems Management.
3. Deep experience with Salesforce Sales and Service Cloud, and familiarity with Marketing Cloud, including overseeing the maintenance and daily management, and design of customizations to enhance efficiency and productivity.
4. Strong technical knowledge of network and server operating systems.
5. Experience supporting Windows Operating Systems, SQL Server and Active Directory.
6. Proven experience in IT infrastructure planning, development, and operations. Strong understanding of project management principles and practices.
7. Strong understanding of Helpdesk and Customer Relations Support systems along with Data Security and Cyber Security basics.

Preferred:

1. Bachelor's degree in related field.

AARP will not sponsor an employment visa for this position at this time.

Additional Requirements

1. Regular and reliable job attendance.
2. Effective verbal and written communication skills.
3. Exhibit respect and understanding of others to maintain professional relationships.
4. Independent judgement in evaluation options to make sound decisions.
5. In office/open office environment with the ability to work effectively surrounded by moderate noise.

Hybrid Work Environment
AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.

Compensation and Benefits
AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.

Equal Employment Opportunity
AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.