Branch Services Specialist

JOB CLASSIFICATION
Full / Part-time: Full-time
Hours Per Week: 40 hours
Location: 1801 S 2nd St, McAllen, TX 78503
JOB SUMMARY
At Vantage Bank Texas, we have a passion for helping our customers, taking care of our employees, a strong commitment to diversity, building relationships and delivering exceptional customer service.
This position calls for working at multiple locations where coverage is needed, performing teller and/or new account responsibilities reporting at a home branch. Under direct supervision, the Branch Services Specialist handles a wide variety of operations at Vantage Bank. The Branch Services Specialist provides quality customer service by professionally, accurately, and efficiently processing various responsibilities while maintaining a helpful and friendly attitude. Their principal tasks include opening deposit accounts, submitting consumer loans, handling customer inquiries, explaining the institutions products and services to people, handling customer transactions efficiently and effectively and closely following all risk and operational policies and procedures. Services would include loans, deposits, treasury management, and all other applicable banking services. Listens to identify customers' banking needs and works to strengthen their relationship with the bank through cross-selling, referring, and following through with problem resolution.
ESSENTIAL DUTIES
The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.
New Accounts

1. Responsible for new account openings, deepening wallet share and customer relationships including but not limited to consumer and commercial deposit accounts, certificates of deposits, safe deposits boxes, IRAs, Treasury Management, consumer lending, commercial lending, credit card and foreign exchange.
2. Ensures completion of new account opening process, account maintenance assistance, debit card requests/limit increases, check orders in a timely and courteous manner in compliance with all regulatory requirements and bank policies.
3. Responds to all customer inquiries timely and professionally via various communication channels.
4. Wire transfer: takes care of initiating Domestic, International, and Foreign Exchange wire transfers following and adhering to established procedures.
5. Monitors their own tickler list- quickly clears any error or exceptions (ticklers) identified within the work performed.
6. Maintains working knowledge of all bank products and/or services and assists in training new personnel to get acquainted with department.
7. Demonstrates commitment and dedication by encouraging the support of the entire team and different branch locations toward the attainment of branch goals, maintaining excellent character and professionalism.
8. Ability to work accurately and deal with job pressure and deadlines.
9. Promote and maintain positive relations with all contacts, customers and potential customers while contributing to the fulfillment of department and company objectives and goals.
10. Comply with all department and company policies and procedures.
11. Perform as a team member in allocating and coordinating workflow.

Teller

1. May be involved in ordering, receiving, verifying, and distributing cash.
2. Operate a teller window to serve the bank's customers including but not limited to: (a) Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customers their receipts; (b) Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks; (c) Balance cash daily; (d) Accepting payments for all loan transactions; (e) processing change orders; (d) may be responsible for bank opening/closing.
3. Basic understanding and processing of monetary instruments, positive pay, bond redemption, loan payments, safe deposit payments, charge off payments, night drop services and payment processing, and other services described in teller manual
4. Completing Currency Transaction Report and other BSA requirements.
5. Strong commitment to communicate system errors, escalate customer issues/complaints, and customer feedback.
6. Open and close vault as needed.
7. Promote the bank's products and services; consistently cross-sells bank products at every opportunity.
8. Makes concentrated effort to solve customer problems and identifying and responding to customer's needs effectively.
9. Understanding security, fraud, counterfeit, and robbery prevention procedures.
10. Perform as a team member with a focus of customer experience while performing job duties and being accountable for contributing to achieving satisfactory branch audits.
11. Process adjustments in branch capture as needed.
12. Consistently meet or exceed productivity and quality standards.
13. Maintain a position of trust and responsibility by keeping all customer business and employee related matters confidential.
14. Responsible for making sure that teller cash box limits are being always respected and adhering to teller over/short policy.
15. Assist with special projects as needed and other duties as assigned.

BANK SECRECY ACT (BSA)
All employees of Vantage Bank Texas, herein referenced to as the "Bank", must comply with the terms of the BSA Policy upon acceptance of this position. The primary responsibility for enforcement of this policy and its operating procedures rests with the BSA/AML/OFAC Officer. However, it is the responsibility of each employee to take the required BSA training modules and become familiar with and adhere to the Bank Secrecy Act, Anti Money Laundering and Office of Foreign Asset Control Policy.
Requirements
QUALIFICATIONS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High school diploma or equivalent required.
• Minimum of 3 years combined teller and new accounts proficiency; internal experience preferred.
• Computer knowledge and comfort.
• Positive attitude.
• Reliable attendance.
• Cash handling experience preferred.
• Attention to detail.
• Exceptional communication skills.
• Demonstrated ability to achieve individual and team goals.
• Ability to perform basic math functions and to balance to expected totals.
• Work requires the ability to read and write well enough to communicate in both oral and written form.
• Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
• Must have ability to work in a fast-paced environment without compromising quality.
• Need to have flexibility in scheduling, to fulfill market needs. Must work until completion of daily functions.
• Versatility, flexibility, and a willingness to work constantly changing priorities with enthusiasm.

EOE/M/F/D/V