Multicultural Executive Host - Asian Specialist

JOB SUMMARY:
Drives revenue by recruiting, managing and developing a book of VIP patrons.

Language Requirement: Must be fluent in Chinese, Cantonese or Vietnamese languages.

JOB FUNCTIONS:

• Relays and amplifies the benefits of Caesars Rewards membership and associated amenities.
• Establishes and maintains the goodwill of VIP patrons through personal interaction.
• Represents Horseshoe Baltimore at on-property and off-property events.
• Drives incremental income through booked trips and increased patron loyalty.
• Extends invitations and books patrons for special events.
• Books patron travel and hotel to Caesars Entertainment locations.
• Analyzes patron account data to make strong business decisions for extending comps, event invitations, and incentives to drive business.
• Conveys terms of loyalty program and incentives to current and future patrons.
• Serves as Caesars Entertainment Brand Ambassador.
• Partners and develops trusted relationships with other departments and team members.

QUALIFICATIONS:

• Bachelor’s Degree or comparable experience preferred.
• 3+ years in gaming, marketing, entertainment, or public relations.
• Proven customer service and telemarketing experience.
• Fluent in speaking and writing Chinese (Mandarin & Cantonese).
• Able to translate scripts and marketing materials in Chinese (Mandarin & Cantonese).
• Knowledge and understanding of Chinese culture, customs, and traditions.
• Excellent English-language writing and verbal communication skills.
• Computer literate and proficient in keyboard typing skills.
• Proven account management analytical skills.
• Must be able to work flexible hours including weekends/holidays and accommodate last minute schedule changes.
• Must be able to work outside of scheduled work hours and be on call 24/7.

COMPENSATION & BENEFITS:

• $55k - $65k.
• Bi-weekly Pay Dates.
• Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability, Holiday Pay.