Guest Services Host

Description
Join the East West Hospitality team at the Village at Northstar in Tahoe, CA as a Guest Services Host and be the driving force behind unforgettable guest experiences! As the ultimate ambassador for Owners and Guests, you'll master the art of seamless check-ins, expertly handle transactions, and go above and beyond in responding to guest requests. With your knack for special arrangements and dedication to exceptional service, you'll leave a lasting impression on every guest. If you are ready to elevate your career and be a pivotal part of creating extraordinary moments at the Village at Northstar, then we want to hear from you!
Duties Include:
Administrative Excellence

• Follow East West Hospitality (EWH) service standards and protocols for a seamless front office operation.
• Efficiently manage office supplies, handle deliveries, and maintain a clean, well-stocked reception area.

Property and HOA Management

• Execute flawless check-in/out processes and update computer systems for accurate guest information.
• Skillfully handle HOA-related tasks, including key encoding, package coordination, and facilitating residence entrance.

Effective Communication Hub

• Manage the Request e-mail, ensuring prompt response and accurate creation of work orders and reservations.

Concierge Support

• Demonstrate comprehensive knowledge of the Village and surrounding areas, utilizing ALICE for effective concierge services.

Guest Services Excellence

• Uphold EWH standards consistently, attending meetings, maintaining a professional appearance, and promoting a cooperative atmosphere.

Location: The Village at Northstar, Lake Tahoe, CA
Start Date: ASAP
Employment Status: Full Time, Year Round
Pay Rate: $22/hour
Schedule: Full-time role with weekend and holiday availability.
Summer Hours 9:00 am - 6:00 pm
Winter Hours 9:00 am - 8:00 pm
Minimum Requirements

• Proficient in writing routine reports and correspondence.
• Effective verbal communication skills with clients and team members.
• Clear communication abilities in person, over the phone, and through email.
• Comfort and skill in basic math operations.
• Analytical skills to define problems, collect data, establish facts, and draw valid conclusions.

Benefits & Perks Include:

• Health Insurance - Choose from three plans!
• Dental, Vision, Life & Accident Insurance
• $1000 Recreation Reimbursement Program
• 401(K) Plan with Discretionary Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Perk Spot Discount Program
• Sabbatical Program
• Employee Assistance Program

Why East West Hospitality:
At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.
We are: Entrepreneurial, Local, Transparent, Supportive, Personal, and Collaborative.
Based in Colorado, East West Hospitality has more than 35 years of success managing some of the world's favorite resort communities and urban centers. We specialize in association, rental and property management, hotels, spas, fitness, restaurants, and retail operations with locations in Colorado, South Carolina, California, and Hawaii. We have over 1,500 employees who are sharing their passion for hospitality in the places where they live, work, and thrive.
We hope you'll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.
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