IT Business Analyst

Location: Chicago, IL

Hospital: RUSH University Medical Center

Department: Enterprise IT Strategy & Planning

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

Job Summary:

The Associate IT Business Analyst has expertise in both information technology and business administration. Responsible for enhancing the quality of IT processes, products, and services. Duties include performing detailed requirement analysis, documenting processes, finding technological solutions to business needs, and performing some user acceptance testing. The Associate IT Business Analyst is comfortable meeting with all levels of IT and Business stakeholders; has exceptional interpersonal skills, and functions as a communications link between IT and Business units.

Required Job Qualifications:

1. Bachelor Degree in computer science, business administration, or related experience.
2. A minimum of 0-2 years of business analyst or related experience.
3. Experience working with the ServiceNow suite specifically the Strategic Portfolio Management (SPM) tool.
4. Excellent problem-solving skills.
5. Exceptional interpersonal, written, and verbal skills.
6. Experience with using a variety of IT technologies, including MS Office suite.

Job Responsibilities:

1. Liaising between the IT department and the business units.
2. Evaluates and documents business workflows, anticipating requirements and understanding important strategic business needs.
3. Conducts meetings and presentations to share ideas and findings.
4. Acts as an information source and communicator.
5. Analyzes the design of technical systems, software expectations, and business models, working with vendors, IT teams, and business stakeholders.
6. Shapes business requirements and KPIs by making recommendations and suggesting alternatives to proposed solutions.
7. Creates and maintains reports to represent vendors, costs, and processes.
8. Updates, implements, and maintains IT department procedures, such as onboarding.
9. Prioritizes initiatives based on business needs and balances resources and priorities.
10. Acts as coordinator for the ServiceNow, providing oversight for the Strategic Portfolio Management (SPM) solution ensuring compliance, timeliness, and issue escalation.
11. Provides assistance with budget model development, aggregation, and reporting utilizing MS Excel.
12. Assists with the employee onboarding process including updating the tracking board, employee status follow-up, candidate interview scheduling, and interview feedback tracking.
13. Assists with and coordinates departmental team events including scheduling, vendor follow-up and ordering, working with communication analyst for announcements.
14. Maintains departmental email and distribution lists.
15. Acts as coordinator for key employee engagement activities, tools, and processes including assisting with survey creation, distribution, and follow-up.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.