Player Services Agent

Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Welcomes customers.
• Responsible for executing new card sign-ups utilizing desk top computers at the Rush Rewards Center.
• Informs members of benefits, contests and promotions.
• Replaces lost club cards.
• Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play.
• Assists with payment of slot jackpots, ticket fills and equipment jams.
• Repairs minor slot machine malfunctions.
• Notifies slot technicians when machine malfunctions require technical assistance.
• Discretionary ability to extend complementary services in accordance with the approved comp matrix.
• Responds to guest questions, issues and concerns in a courteous and professional manner. Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
• Complies with internal controls, standards and procedures.
• Performs all other duties as assigned.

Qualifications:

• Must be 18 years of age or older.
• High school diploma or equivalent.
• One or more years in a customer service environment.
• Excellent customer service and interpersonal skills.
• Ability to communicate with team members and guests
• Available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

• Regularly required to walk, stand, see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms.
• Frequently required to stoop and kneel.
• Must occasionally lift up to 25 pounds.
• Ability to work in a noisy and smoky environment