Head of Technology Asset and Service Configuration Management

Head of Technology Asset and Service Configuration Management

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for building and leading an organization to deliver technology products and services that meet strategic business outcomes. Key responsibilities include enabling the portfolio strategy by setting strategic technology outcomes, creating a resource and people development strategy, managing the financial and resource plan, advocating and advancing organizational agility, improving end-to-end processes, and promoting learning and improvement. Job expectations may include coaching, mentoring, and driving leadership succession planning and development of employees.

The Technology Asset and Service Configuration Management (TASCM) Executive will be responsible for establishing and overseeing a comprehensive TASCM program that ensures the accuracy, completeness, and accessibility of IT asset and service configuration data. This role involves ensuring the efficient and effective management of all technology assets, from procurement through to retirement, and maintaining an accurate configuration management database to support IT Service Management (ITSM) processes. Additionally, this role will be responsible for enabling operational efficiency, streamlining IT service delivery, and supporting informed decision-making across the organization.

Responsibilities:

• Develop and implement a strategic TASCM program aligned with industry best practices and business needs.
• Manage and maintain a centralized Configuration Management Database (CMDB) containing accurate and up-to-date information on all IT assets, services, and configurations.
• Define and implement processes for IT asset discovery, classification, validation, and lifecycle management.
• Establish and maintain a catalog that accurately reflects all IT services offered and the configuration of those services and service components.
• Oversee IT asset and configuration processes to ensure all inventory changes are controlled, documented, tracked, and implemented with minimal disruption.
• Foster a culture of continuous improvement, data ownership and accountability within technology teams.
• Collaborate with stakeholders across the organization to ensure TASCM practices support business objectives.
• Lead a team of TASCM professionals, providing coaching and mentorship.
• Stay abreast of industry trends and best practices in TASCM.
• Manage relationships with business and technology executives/sponsors and vendors for technical products and understand the work deliverables and performance of the Technology Management team by following outcomes from business and client feedback.
• Create an inclusive and healthy working environment and help to resolve organizational impediments/blockers by sponsoring opportunities that improve processes, staying close to teams and their experiences, and identifying new opportunities to enhance efficiency and gain a competitive advantage.
• Conduct portfolio level resourcing and financial management activities, establish target outcomes through objectives and key results, track strategic technology outcomes aligned to the portfolio strategy, and promote the organization and its resources to achieve them.
• Facilitate performance and career development of teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills.
• Establish a culture of risk and compliance management, ensuring the organization is compliant with all applicable policies and standards.
• Ensure that execution is aligned with Portfolio strategy by working with Portfolio Product Executives and other value stream stakeholders.
• Manage procurement, vendor evaluations, and negotiating vendor contracts for technical products and services for the organization.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company D&I goals.
• Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champions data-driven decision-making and removes obstacles to optimize operations.
• Enterprise Advocate & Communicator: Contributes to enterprise strategy and influences messaging to connect team contributions to business purpose, results, and success.
• Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization.
• People Manager & Coach: Coaches to sustain and elevate organizational performance while differentiating to ensure pay for performance.
• Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long-term profitability.
• Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs.
• Driver of Business Outcomes: Mobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage.

Skills:

• Business Acumen
• Influence
• Result Orientation
• Risk Management
• Analytical Thinking
• Collaboration
• Data Management
• Stakeholder Management
• Technical Strategy Development
• Solution Delivery Process
• Solution Design

Required Qualifications:

• Strong presentation skills: ability to present key messages, recommendations and information in a clear, concise and insightful way.
• Strong relationship-building skills: ability to effectively lead across the organization, build effective relationships.
• Experience with ITIL or other relevant IT service management frameworks (e.g., COBIT, FFIEC).
• Certifications: IAITAM Certified IT Asset Manager (CITAM) or related certifications; ITIL4 Foundations; CMDB Implementer (CMDBI); ServiceNow Certified System Administrator (CSA).
• Must be analytical, organized and have the ability to manage competing priorities.
• Must have exceptional written and verbal communication skills to deliver insights and recommendations to senior management.
• Excellent attention to detail.
• Ability to work in a high-energy, fast-paced environment and effectively multi-task.
• Comfortable taking initiative and being resourceful / entrepreneurial.
• Strong analytical and problem-solving skills.
• Excellent communication, collaboration, and interpersonal skills.
• Ability to lead and motivate a team.
• Ability to bring multiple stakeholders together, cut to the heart of issues and influence others to reach consensus & decisions, demonstrate personal courage.
• Overall knowledge and understanding of Bank of America's Enterprise Risk Framework.

Desired Qualifications:

• Familiarity with IAITAM (International Association of Information Technology Asset Managers) best practices (a plus).
• Experience working with ServiceNow and the common services data model.
• Understanding of FFIEC guidelines for IT Asset Management.

Shift: 1st shift (United States of America)

Hours Per Week: 40

About Us

Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.