SummaryJob DescriptionJob Title: House Support TechnicianLocation: Lancaster, PA.0.6 FTE, Evening shift, 24 hours per week. Holiday and weekend rotation.POSITION SUMMARY:The House Support Technician role is responsible for assisting with the delivery of direct, non-licensed patient care in accordance with established methods and procedures, under the supervision and guidance of appropriate personnel. Assumes responsibility for the organization of the nurse’s station and monitors all related activity maintaining environment of care standards. Performs multiple clerical duties necessary for maintaining complete and correct clinical charts, records, charges and reports. Assists with preparing patient records for transfer/discharge. Performs a variety of duties within assigned areas and carries the Mass Transfusion Protocol (MTP) pager as assigned and responds to all MTP notifications as the Mass Transfusion Protocol runner.ESSENTIAL FUNCTIONS:Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:Environment Management –Completes cleaning tasks utilizing OSHA standards. Performs maintenance and/or inventory of equipment according to unit/department standards.Practices standard precautions while handling contaminated items.Maintains unit order and efficiency.Assists with maintaining multiple/all units to meet Environment of Care standards.Maintains appearance of patient care areas and public areas.Maintains safe work environment.Able to donn and doff per protocol.Supply Management/Clerical –Organizes and maintains patient records by filing reports on the appropriate charts, calling for old records on all admissions, copying reports, assembling charts and ensuring completeness.Demonstrates an awareness of cost containment practices.Distributes supplies to appropriate areas according to unit/department standards.Demonstrates computer skills necessary to perform unit/department specific responsibilities.Depending on location may need to schedule patients and handle phone calls.Runs errands as requested by nurses on duty, including drug basket to drug room, goods from Central Supply, medications from Pharmacy, etc.Ensures adequate inventory of supplies and materials by assessing available space and ordering daily and weekly supplies according to the standard.Participates in the orientation and acts as a preceptor for other House Resource Coordinators under the direction of the Nursing Facilitator or Nurse Manager.Other duties as assigned.Patient Care/Safety –Calls in all consults.Coordinates communication with physicians, staff, patients and families through use of telephone and intercom systems.Completes unit based quality reports in collaboration with unit Facilitator/Manager.Completes documentation related to unit activity such as current census, patient admissions, discharges, transfers, surgeries, Nursing Station Activity Sheet and diet sheets under the direction of the Nursing Facilitator.Documents accurately and timely, according to unit/department standards.Enters data on the computer.Reports promptly unusual situations, reactions, effects or conditions related to patient care to the responsible person(s).Assist patients with personal hygiene needs and/or provide activities of daily living, comfort measures including changing linen, providing safe environment for mobility and ambulation, and maintaining a clean and orderly patient environment.Safely assist in mobilizing, turning, and positioning of patients; including use of various assistive devices and mechanical lifts.Demonstrates positive interpersonal skills when dealing with patients, family members and staff.Functions as a patient advocate by resolving patient/family concerns through appropriate actions.Assists with admission, transfer, and discharge procedures.Answer patient call lights independently, promptly, and to the patient’s satisfaction; referring patient concerns to the RN or Nurse Manager.Provide close observation and care safely for patients who require 1:1 observation.Demonstrate proper responses to emergency situations.Massive Transfusion Protocol runner –Critical member of the MPT team. Responds immediately to all MTP notifications by reporting to lab to secure and deliver blood products via cooler to location of the MTP event as directed by the MTP coordinator/Nursing Supervisor. Dons MPT runner vest and proceeds as quickly as possible using stairs/elevators to MPT location. Responsible for obtaining, transporting and delivering blood products for the duration of MTP event in all locations as patient moves through hospital – ED to OR to ICU.Emergency Responses –Responds to all Rapid Responses & Code Blues. Enters all stat orders, consults, and enters bed requests related to the event. Assists the Code team in obtaining necessary equipment, transporting patient to higher level of care, participates in rotation of CPR compressors.Code of Conduct/Professionalism –Identifies learning needs and seeks available resources and opportunities.Completes assignments within designated shift.Responds promptly to requests for assistance.Respects patient rights and maintains strict confidentiality.Communicates clearly, concisely and appropriately (verbal/written communications).Assumes personal responsibility for attendance to maintain unit/department function.Demonstrates concern and respect for others thoughts and feelings and handles conflicts in a positive manner.Able to prioritize continually.Clinical Skills –Maintains clinical skills necessary to perform duty/job.Demonstrates competency with procedures based on unit population and/or age-specific needs.Obtains and accurately documents all required patient information; reporting changes and abnormal findings to the RN in a timely fashion.Perform unit-specific lab tests as dictated by the Point of Care Testing lab standards (Glucose, stool, and emesis) record results, and report findings to the RN. Perform quality control measures on unit assigned tests and equipment.Properly label specimen(s) and form(s) for lab test completion.Participates in achieving institution wide and unit based quality outcomes.Performs duty/job with appropriate level of independence.Performs duty/job with accuracy and efficiency.Accepts accountability, as an individual and as a team member for all services provided.SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:Participates in the on-call responsibilities for this position as required.Other duties as assigned.JOB REQUIREMENTSMINIMUM REQUIRED QUALIFICATIONS:HS diploma or equivalent (GED).Completion of the educational requirements (additional formal education/training; maximum supervision for initial competency; high degree associated risk factors; yearly competency evaluation and training).CPR Certification required.Knowledge of Medical TerminologyMastery of Basic Computer SkillsExcellent Communication and Customer Service SkillsKnowledge of Department of Health/Joint Commission Environment of care standards.1 year of PTCA/USC experiencePREFERRED QUALIFICATIONS:One (1) year of secretarial experience.One (1) year of experience with medical terminologyPrior hospital care experienceCOGNITIVE REQUIREMENTSAttention/Concentration:The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.New Learning and Memory:Demands on memory and for processing new information are minimal. The individual must have the ability to understand or carry out simple instructions.Problem Solving, Reasoning and Creative Thinking:The position requires the ability to evaluate existing options to resolve a presenting problem. The resolutions or options are clearly defined, limited in number and are altered infrequently. Selection of the most appropriate solution is based on well-established and defined guidelines.TEMPERAMENTS: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.Creativity, feelings or ideas: Ability to adapt to situations involving the interpretation of feelings, ideas, or facts in terms of personal viewpoint; to use creativity, self-expression, or imagination.Influencing others: Ability to influence people in their opinions, attitudes or judgments about ideas or things; to motivate, convince or negotiate.Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.Planning and control: Ability to identify task requirements and monitor progress toward accomplishmentRepetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.Working within tolerances, set limits or standards: Ability to adapt to situations requiring the precise attainment of set limits, tolerances, or standards; to be precise, thorough, exacting, or meticulous in regard to material worked; or in activities such as numerical determinations, record preparation, or inspecting.EQUIPMENT USAGE REQUIREMENTSEquipment/Tools: Computer, printer, copier, printer, fax, phone, oxygen tank, AVI pump, PCA pumps, bed scale/floor scale, hover lift, suction bottles, feeding pump, anti thrombic pumps, hypothermia blanket, sara lift, bladder scans, vital machines, accucheck readers, portable suction, temp probe, blood pressure machine, MTP cooler, and any other dept specific machinery, Stethoscope, scissors, flashlight, office supplies.Software: Microsoft Office Products, clinical information system and dept specific software.PHYSICAL REQUIREMENTSRarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%Body Position/Movement:Sit: OccasionallyStand: ContinuouslyWalk: ContinuouslyRun: OccasionallyBend: OccasionallyPush: FrequentlyPull: FrequentlyKneel/Squat: OccasionallyReach: FrequentlyTwist: RarelyBalance: OccasionallyClimb: FrequentlyLifting: Degree of physical exertion is : Heavy, exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Sensory Abilities specifically required:VisionHearingPHYSICAL ENVIRONMENTWORKING CONDITIONS: Position involves exposure to the following harmful elements:Bio hazardous WasteBlood borne PathogensExtreme Noise LevelsDisclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.Benefits At A Glance:PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:100% Tuition Assistance at The Pennsylvania College of Health SciencesPaid Time Off and Paid HolidaysShift, Weekend and On-Call DifferentialsHealth, Dental and Vision CoverageShort-Term and Long-Term DisabilityRetirement Savings Account with Company MatchingChild Care SubsidiesOnsite Gym and Fitness ClassesDisclaimerPENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.