Description
Position at Matson Navigation Company, Inc
About Us
Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world's largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.
We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations. And we work to improve diversity, equity and inclusion in our company, communities and industry through an active social equity program.
Matson is a great place to work, and everyone who works with us becomes part of the Matson ohana or family. Join our team and help us move freight better than anyone.
Learn more at matson.com.
About the Role
The Account Specialist is responsible for customer communications in all Matson's Trades and Services, providing the customer with one point of contact while acting as the customer's advocate and liaison to the rest of the company.
What you'll do:
- Deliver quality service with proper communication and follow-through that consistently reflects accuracy skills.
- Maintain an average speed that is within 25% of the mid-range of the assigned team.
- Demonstrate a working proficiency of all Matson tariffs as they pertain to the customer base for which they are responsible.
- Provide rate quotations.
- Book and schedule customer's freight as requested.
- Monitor, track and manage customer's freight.
- Provide timely and accurate invoicing.
- Ensure timely and accurate payments for services provided on behalf of customer's freight.
- Facilitate communications and resolution of claims.
- Be knowledgeable and responsive to all customer needs.
- Demonstrate a proficiency of applications needed to support the customer.
You have these skills:
- Strong interpersonal skills.
- Proven record of dependability. Punctual and reliable attendance of the Account Specialist is critical to the success of a fast moving service center.
- Proven self-motivation skills.
- Active listening skills.
- Able to manage multiple tasks.
- Proficiency with a keyboard and window-based applications, including Internet.
- Organization and prioritization skills.
And these qualifications:
- High School Diploma or equivalent required.
- One to two years of work-related experience in a customer service/care role in an office environment, preferably in a call center.
You're also great at:
- Excellent oral and written communication skills.
- Ability to think like the customer with a passion to deliver top quality service.
- Ability to excel in a team environment, as well as working independently.
- Ability to learn and retain a large amount of technical information in a relatively short period.
Extra credit if you have:
- Bachelor's degree from four-year college or university or actively pursuing degree.
- Prior ocean transportation industry knowledge.
The call center is open from 6 AM to 7 PM Arizona Time (Mountain Time Zone) Monday through Friday. To be considered, candidates must have the flexibility to work any of the shift times within those hours.
At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome diverse perspectives and people who think rigorously and thoughtfully challenge assumptions.
#MI
Matson is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances.