Lead Monitor

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

JOB SUMMARY AND PURPOSE

The Lead Monitor I will arrange, coordinate, supervise, mentor, and oversee the Monitors’ efforts to provide security of the program premises and safety for program clients, visitors, and employees. The Lead Monitor I shall provide Safety Training to the Monitor staff and provide ongoing safety oversight. The Lead Monitor I performs Monitor duties on behalf of program clients/participants, as well as leading and training Monitors. Driving ability preferred.

DUTIES AND RESPONSIBILITIES

• Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week.
• Train Monitors in program operations, safety, and security expectations and procedures.
• Oversee operations for safety practices, provide ongoing safety leadership.
• SHELTER ENTRANCE MONITORING: Monitor and authorize entrance and departure of employees, participants, visitors, guests, and other persons to guard against theft and maintain security of premises.
• BAG & PERSON SCREENING: Monitors search all participants’ persons and belongings being brought into the shelter each time a participant enters. It is important to treat every participant with equal dignity and professionalism every time they are screened.
• Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. walking the facility and making reports as needed.
• SHELTER SAFETY:
  • While patrolling, observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
  • Know location of fire exits, be prepared to assist participants in case of any emergency.
  • Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
  • Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
• Report all suspicious events to direct supervisor.
• Responsible to complete written reports and incidents logs of daily activities and irregularities, such as unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first.
• CLIENT/PARTICIPANT SUPPORT:
  • Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
  • Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational.
  • Assist shelter staff during provision of services to clients/participants, including set-up for classes, meetings, meals, recreation, and other shelter events.
  • DRIVING TASKS (for licensed Monitors):
    • Transports individual program participants to and from various locations such as human service locations, work sites, and medical facilities
      • Assists passengers in securing wheelchairs, car seats and other mobility devices.
      • Ensures safety of passengers, operates vehicle in safe manner at all times.
    • Maintains trip records as well as mileage and gasoline usage records.
    • Maintain program vehicle in good operating condition, clean vehicle and equipment after each pick-up and delivery, and takes vehicle for routine maintenance and repairs.
• Inputs required data to computer systems and logs.
• Other duties that may arise to support program goals.

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.

EDUCATION:

• Within 30 days of hire, must successfully complete VOALA safety training.

EXPERIENCE:

• One year in the general security field, and/or social services / human services, and/or customer service experience.
• One year of proven college coursework, or completion of Careers for a Cause (C4C) or other homeless training course with a certificate can substitute for the experience requirement.

PREFERRED QUALIFICATIONS:

• Current California driver's license and clean driving record, demonstrated Knowledge of CA driving laws.
• Experience in a group residential setting is preferred.
• Experience serving the homeless is preferred.
• Related experience in a mental health or substance abuse treatment setting, or other group residential program.
• Clean driving record to be insurable by VOALA insurance.