Academic Records Manager

Academic Records Manager

University Job Title: Supervisor 3

Bargaining Unit: None - Not included in the union (Yale Union Group)

Time Type: Full time

Duration Type: Regular

Compensation Grade: Administration & Operations

Compensation Grade Profile: Supervisor; Senior Associate (23)

Wage Ranges: Click here to see our Wage Ranges

Searchable Job Family: Student Services

Total # of hours to be worked: 37.5

Work Week: Standard (M-F equal number of hours per day)

Work Location: Central Campus

Worksite Address: 246 Church Street, New Haven, CT 06510

Work Model: Hybrid

Position Focus: Demonstrating significant independent decision-making, this position plans, implements, and coordinates administrative activities related to student record-keeping, the production of official student documents, and the associated systems within the University Registrar's Office (URO). This position works closely with all URO operating units, Faculty of Arts and Sciences (FAS) academic departments, residential colleges, and other University administrative units. This position also serves as an expert functional team member within the University Registrar's Office and participates in improvement initiatives for University-wide processes and systems. The Academic Records Manager will demonstrate and support a culture of diversity, equity, inclusion and belonging.

Essential Duties

1. Supervises the day-to-day activities of support staff.
2. Assesses and resolves or escalates problems arising within unit.
3. Assists in the development of policies and procedures in support of unit.
4. Assists in long-range planning for work unit needs.
5. Participates in unit budget planning.
6. Evaluates work requests to determine if they are appropriate to the unit or another area.
7. Ensures that work flow is organized and staffed for quality efficient completion.
8. Communicates deadlines and special circumstances to staff.
9. Maintains equipment and supplies for unit.
10. Completes evaluations of direct report employees.
11. Interacts with University personnel to define work assignments and requirements, communicate progress of work, and plan and coordinate projects.
12. Interacts with external sources to coordinate work necessary to fulfill projects, keep abreast of new products and technologies, or arrange for subcontractors.
13. Supervises a staff of exempt and non-exempt employees.
14. Performs other duties as assigned.

Required Education and Experience

Minimum requirement of Bachelor’s Degree in related field and three years of related experience or an equivalent combination of education and demonstrated experience.

Required Skill/Ability

1. Demonstrated expertise working with student and academic records in a University Registrar Office setting, including student records privacy (FERPA) policy.
2. Knowledge of systems and platforms such as: Ellucian Banner, DegreeWorks, JasperSoft, Leepfrog Courseleaf and PATH modules, 25Live, Dissertation Progress Reporting and Submission (DPRS), and Faculty Grade Submission (FGS).
3. Ability to be an open, effective, and respectful communicator with demonstrated ability to engage positively, equitably, and constructively with the campus community to foster collaboration. Promotes diversity, equity, and inclusion activities and demonstrates skill in understanding of cultural differences.
4. Demonstrated ability to multi-task in a fast-paced environment while employing independent decision-making with accuracy and precise attention to detail; ability to innovate with an openness to new ideas and their implementation. Ability to effectively react and adapt to changing situations with professionalism.
5. Knowledge of complex academic policies and procedures such as registration, enrollment, grading, degree clearance and conferral as well as policies and procedures surrounding official student documents administered by the University Registrar's Office and Yale University.

Preferred Education, Experience and Skills

High level of computer proficiency, including familiarity with integration of Yale University data systems. Knowledge of Yale undergraduate and graduate school academic policies and procedures; experience working with faculty and students. Familiarity with issues and trends that influence higher education and/or the profession. Managerial/supervisory experience and/or aspirations.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies.

EEO Statement

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).