What it's like to work united? Here at United Way for Southeastern Michigan our employees combine their individual strengths to develop solutions to some of our region's toughest challenges alongside our donors, advocates, volunteers and partners. Come join our team as we work collaboratively to impact the communities within southeastern Michigan! Applicants must currently live within a commutable distance to Downtown Detroit, MI.
The Business Systems Analyst (BSA) serves as the organization-wide process expert for
UWSEM'S business systems and databases. The BSA will focus primarily on Community
Information Exchange and Client Service business operational needs and may provide services
to other business areas if needed. The BSA works with cross functional teams to gather and
document business unit requirements; develops, documents and validates business processes;
serves as liaison to facilitate vendor-customers relationships; works with vendors and IT
technical analyst to develop solutions that adhere to customer processes/requirements; works
with project teams to implement solutions; develops and implements project plans; and
manages, tracks and documents project progress using best practices model for project
management.
Qualifications:
• Ability to set priorities, take initiative, manage multiple tasks and meet deadlines
• Collaborate with a diverse group of people while exhibiting cultural sensitivity
• Excellent project and time management skills
• Proficient at requirements elicitation
• Understanding of Instructional System Design and Software Development Life Cycle
• Ability to document process flows and develop documentation related to business
processes
• Proficient at group facilitation, meeting documentation
• Demonstrated ability to analyze complex business processes and problems
• Understanding of basic database concepts, architecture, features and practices
Education and Experience Requirements:
• Bachelor's Degree in Computers, Business, Organizational Psychology, or related.
• 3-6 years of experience working with business systems, software training, or similar.
• Experience with non-profit organization a plus
Applicants are encouraged to submit a resume for this opportunity. Candidates interested in this opportunity must provide proof of vaccination status if selected for this role. Please submit your application and view the entire job description on our careers website: