Front Desk Manager
$65k
*Applicants must live on West Side of Los Angeles
Our client is looking for an organized and energetic Front Desk Manager to oversee two studio's located on the West Side of Los Angeles.
This role will be responsible for the daily management of client relations, facilities and the front desk staff team including front desk scheduling. We are looking for a candidate that wants to build and be a part of a client focused, energetic, positive health and fitness-minded community. The ideal candidate will have a passion for people, be a problem solver and strong organizational skills.
CLIENT SERVICE
Provide superior hospitality for every client
Develop and maintain meaningful connections with clients
Handle complaints / client issues in studio / answer client service emails
Resolve and attend to all client booking requests and issues
Work with marketing on events and promotional related efforts
Will work with team on new client acquisition and current client retention
Build community each day
STAFF MANAGEMENT
Recruit and hire client service associates
Front Desk Staff scheduling
Build, lead and manage a positive, productive and supportive team
Execute onboarding & offboarding procedures
Training & Development of front desk staff
Perform feedback and evaluations for front desk team members
OPERATIONS
Oversee the day to day functions of the studio
Maintain a 360 view of the studio to ensure facilities are up to standards
Key point of contact for any facilities issues
Coordinate and manage studio maintenance from 3rd party vendors
Manage inventory supplies
Responsible for inventory control and month-end reconciliation
QUALIFICATIONS
2-year management and / supervisorial experience
Self-starter with strong managerial and people skills / must be a team player
Ability to multi-task and delegate
Strong problem-solving skills
Ability to think and react quickly
WORK REQUIREMENTS
5 days with one being a weekend day
Availability for evenings, early mornings, weekends and holidays