Consumer Loan Specialist

Join our dynamic Consumer Loans team - the team which oversees personal loans (car loans, boat & RV loans, etc), providing quality service to all members throughout the consumer lending process. Support a range of loan activity through loan requests and loan closings. Provide excellent service while maintain our service level standards and being compliant with government regulations. We have a great team with strong learning and career development opportunities.
Essential Duties:

• Communicate final underwriting decisions to all consumer loan applicants and perform ongoing follow-up with approved applicants to increase loan funding ratios.
• Request and review all required documentation to secure a consumer loan and research or resolve discrepancies prior to scheduling closing; verify member information to prevent fraud and ensure accurate loan details.
• Coordinate loan closings with all consumer loan applicants by phone and/or electronically and promote member use of web banking and e-signature remote closing options, when possible.
• Advise retail staff and members with active loan applications on resolving any issues in order to proceed with the closing process; coordinate potential in-person branch loan signing based on member needs and branch staffing availability.
• Submit consumer loan applications, explain loan product details, rates, terms, payment amount, and all payment protection options including gap insurance and debt protection.
• Promote a variety of credit union products and services by identifying cross-sell opportunities, as well as alternative loan products when appropriate based on members' needs and qualifications.
• Remain up-to-date and compliant on all government regulations and credit union policies related to consumer loan applications.
• Monitor all assigned phone and email queues, respond to member inquiries in a timely manner, maintain service level standards, and follow up with members as needed on potentially abandoned calls or requests

Requirements :

• Education and Experience
  • High school diploma or equivalent strongly preferred.
  • Minimum 1 year of related experience strongly preferred

• Skills/Knowledge/Certifications
  • Basic knowledge of financial services and/or banking.
  • Strong written and verbal communication skills.
  • Exceptional customer service skills.
  • Team player yet able to work independently.
  • Computer literacy.
  • Attention to Detail.

Work Environment:

• After initial onboarding on-site in Chelsea, this position is eligible for Hybrid Work Agreement: minimum of 3 days/week in office. (Tuesdays, Wednesdays, and another day to be worked out within department).

Why Join our team:

• Comprehensive Benefits:

• • Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays
  • Annual bonus eligibility; annual retention bonus vesting program
  • Three weeks paid vacation; 11 paid holidays
  • 401(k) with matching plan & safe harbor plan - allowing every employee to save for retirement
  • Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses
  • Discounts on Pet Insurance

• Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals
• Growing, dynamic environment - no day is ever the same and join an exceptional team of co-workers
• Exceptional Learning & Development opportunities (classroom, on-the-job, and mentoring)

• Stable and growing organization

Apply today and explore this incredible opportunity and team!
About Metro Credit Union : Established in 1926, Metro has grown to be the largest state-chartered Credit Union in Massachusetts with 18 branches, 220,000 Members and $3.4B in assets. Our focus has always been helping local people, businesses and non-profit organizations reach their goals. Our perspective is unique because it is local and hyper-focused on the specific needs of our local communities. We are a high performing, financially sound, not-for-profit, financial cooperative, owned by and operated for our Members. Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve. This commitment strengthens local communities, creating a positive impact on people's lives.
Other details

• Pay Type Hourly

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