Senior Conversation AI Engineer

Job Title : Senior Conversation AI Engineer

Job ID: 2022-11843

Job Location: Remote (CST/EST only)

Job Travel Location(s):

# Positions: 1

Employment Type: W2

Candidate Constraints:

Duration:Long Term

# of Layers:0

Work Eligibility:US Permanent Eligibility to Work Required

Key Technology: conversation design, AI design, Kore.AI, BotMock, JavaScript

Job Responsibilities:

• Design high impact conversational experiences for Service Desk customers that span devices, channels, and modalities
• Create design deliverables, including bot personas, sample dialogs, and conversation flow diagrams
• Identify new conversational patterns and maintain documentation for future application
• Draft content for conversational experiences and collaborate closely with content strategists to match brand and product standards
• Understand and be able to design in tandem with the capabilities of Natural Language Understanding and AI for optimal recognition
• Coordinate with user experience researchers to perform impactful research efforts across design phases, and translate insights into actionable recommendations and designs
• Collaborate with developers and tech partners to ensure designs are correctly translated into build

Skills and Experience Required:

• Deep understanding in design thinking methodologies and practices
• Deep understanding & application of Conversation Design best practices
• Proficient understanding of AI design & Natural Language Processing
• Effective time-management and cross-collaboration skills
• Experience using conversation design tools like BotMock, BotSociety, or Voiceflow, or experience using virtual assistant platforms like Kore.AI, or DialogFlow
• 4-6 years’ experience in Java Script
• 3-5 years diverse experience working in the Conversation Design, User Experience Design, or Content Strategy

Desired:

• Experience creating conversational experiences in the realm of Service Desk and Health care
• Familiarity with Jira and Agile development processes