Risk Manager

The Risk Manager is a member of the Patient Safety & Risk Management team of the DFCI Quality and Patient Safety (QPS) Department. Under the direction of the Director of Risk Management, the Risk Manager is responsible for identification, evaluation, and mitigation of risk at the Dana-Farber Cancer Institute (DFCI), including outpatient clinics at DFCI-Longwood and satellites, the DFCI inpatient hospital, and Dana-Farber Community Cancer Care (DFCCC). The Risk Manager provides leadership in risk management by promoting the highest level of quality care to the patients, ensuring regulatory compliance and mitigating malpractice risk through loss prevention. The Risk Manager plays an integral role in regulatory and accreditation readiness by assisting with the implementation of the Patient Care Assessment Plan and the Quality Improvement Plan consistent with Board of Trustee approved goals and regulatory and standard setting agencies. The Risk Manager performs as an internal compliance consultant by maintaining current knowledge of hospital regulations including DPH, BRM, The Joint Commission, CMS, and FDA (Food and Drug Administration). The Risk Manager will develop external and internal relationships to ensure compliance with applicable regulations.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

This position’s work location is hybrid with two or three days per week remote. The selected candidate may only work remote days from a New England state (ME, VT, NH, MA, CT, RI).

• Reviews, evaluates, and reports on events, incidents, and claims for ambulatory and inpatient care, including
  • Daily review of safety event reports,
  • Escalating event reports that require investigation or intervention,
  • Identifying trends and high-risk areas for risk management attention in collaboration with the Director of Risk Management.
• Facilitates various types of root cause analyses in the event of a serious safety event (SSE) or near miss event. Coordinates review of medical information, interviews staff, debriefs all individuals as indicated. Works collaboratively with the Patient Safety & Risk Program Manager to track progress of open action items resulting from event analyses and ensure efficacy of interventions.
• Provides timely information to CRICO when an untoward event occurs that causes serious harm to a patient.
• Participates on various committees as requested.
• Provides support to clinical departments, administration and committees regarding Risk Management issues including evaluation of clinical incidents for severity and potential reporting to regulatory agencies.
• Coordinates risk and safety management orientation and continuing education programs for providers, management, and staff to enhance awareness of their role in patient safety, risk reduction, and safety event reporting.
• Participates in ongoing regulatory readiness activities and functions as a member of the onsite survey management team during regulatory and licensure surveys by the Department of Public Health, Centers for Medicare and Medicaid Services and The Joint Commission.
• Collaborates with QPS leadership, the Chief Quality Officer, and the Senior Director of Patient Safety to support the Quality and Patient Safety Program by being a resource for areas such as error detection and prevention and facilitating Failure Mode and Effects Analysis projects.
• Provides consultation to Patient/Family Relations (PFR) to mitigate risk associated with patient/family complaints.
• Collaborates with the Office of General Counsel attorneys on legal matters when requested.
• Performs other duties, as assigned.

• Bachelor’s degree in health or legal-related field required; master's degree preferred.
• 5 years of experience working in hospital administrative, quality, compliance, or related field required.
• RN license preferred.
• Previous clinical practice experience required.
• Previous risk management experience preferred.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to learn and use DFCI safety reporting system.
• Knowledge of hospital administrative and medication policies.
• Knowledge of The Joint Commission standards, OSHA, CDC, DPH, BORIM (Board of Registration in Medicine) and CLIA (Clinical Laboratory Improvement Amendments) regulations.
• Clinical judgment to evaluate findings in medical record review.
• Interpersonal skills and professionalism to work with multiple levels of hospital staff and administration.
• Ability to work with confidential patient information.
• Ability to identify resources to obtain needed information.
• Public speaking skills to make presentations of information at committee meetings and other venues.
• Effective verbal and written communication skills.
• Organizational skills to facilitate small task forces for problem investigation and solving.
• Knowledge of PC computer programs - Microsoft Word, Excel, PowerPoint, and Outlook.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEOC Poster