Job Description
Who Are We:
Vivint Smart Home (an NRG company) is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 2 million customers
What You Will Be Working On
As Vivint's Senior Product Manager for Energy Management, you will be at the forefront of an extraordinary energy transformation by leading the charge in turning homes from passive energy consumers into active energy powerhouses. In this role, you will be pivotal in developing strategies that not only enhance user participation in demand response programs but also drive innovation in how these programs integrate with home energy systems. This is your chance to redefine comfort and control within the modern home, shaping how our customers interact with a growing suite of connected devices both inside and outside their living spaces.
Who You Will Work With
The Ecosystem team is at the heart of the Vivint customer experience where voice integrations, connected car experiences, personalized automation, access, and comfort come together to enrich lives. We prioritize the user journey, ensuring that each product and experience is intuitive, enjoyable, and adds value to the daily routines of our customers. You’ll get to use your full range of skills–product vision, strategy, research, and more–and have opportunities to build new ones. If you're passionate about creating solutions that resonate with users and want to be at the forefront of the smart home revolution, we want you on our Ecosystem Team. Together, we'll redefine what it means to live in a smart connected home.
Essential Functions/Responsibilities
- Leading product strategy on Vivint’s Energy Management to improve user experience, customer acquisition, onboarding, engagement and retention for energy programs, products, and services.
- Work closely with cross-functional teams of designers, engineers, program, and QA to ensure delivery against product roadmap
- Distill complicated problems into simple, minimal solutions delivered through the Vivint mobile app and enabling hardware
- Write clear and concise user stories and requirements, prioritizing development items to align with the product roadmap
- Pursue product and industry knowledge on residential Energy management solutions and Demand Response programs, identify trends and opportunities, and become the subject matter expert on designated products
- Partner with our world-class User Research team to identify problems, test solutions, and learn about our customers
- Advocate for the customer and the business, through research, insights, and regular contact with our customer-base
- Rapidly iterate product concepts through user testing, high fidelity mocks & prototypes, user journey maps, storyboards, and more
- Monitor product performance and proactively identify opportunities for product improvements
- Identify opportunities for customer testing and drive execution while measuring and reporting results
- Partner with the GTM team to prepare operations, marketing, sales, supply chain, and support product channels for launch
- Paid holidays and flexible paid time away
- Your choice between Mac or PC
- Employee pricing on smart home products
- Casual dress code
- Onsite gym, gaming tables across our campus
- Onsite health clinic
- Medical/dental/vision/life coverage
- Demonstrated ability to multi-task and manage priorities, including multiple products.
- Strong stakeholder management with the ability to clearly communicate across all levels of the organization and departments.
- Results-oriented approach to product development
- Ability to operate under ambiguity
- Able to eloquently defend your decisions, backed by data
- Inspire team and management to rally behind your vision
- Effective problem-solving and analytical skills
- Proven ability to work under pressure to meet deadlines
- Conduct rapid experimentation with metric based goals
- Show deep commitment to solving customer problems and empathy for the consumer
- Working with Engineering and QA on technical aspects of building software and/or hardware products
- 5+ years of relevant PM experience
- Energy experience (preferred, but not required)
- Product Growth experience (preferred, but not required)
- Master’s degree or equivalent work experience
CONDITIONS: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
SAFETY: Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs". #J-18808-Ljbffr