Reservations Agent - Air

Reservations Agent - Air
Pleasant Holidays, one of the largest travel wholesalers in the United States specializing in vacation travel to the Hawaiian Islands, Caribbean, Central & South America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan & Asia, the United States & Canada, and cruise vacations worldwide, is seeking an Air By Pleasant Reservations Sales Agent.
Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving AAA Members for more than 100 years.
Primary Duties:

• Answer incoming calls and emails from travel agents and direct passengers and assist in booking reservations, offer flight protection and take payment
• Process schedule changes or cancel existing reservations
• Review updated and new airline contracts to ensure proper knowledge of booking procedures
• Other duties as assigned by management

Prerequisites:

• Knowledge of Apollo preferred
• Airline contract knowledge helpful
• Strong organizational skills, ability to prioritize tasks
• Detail oriented
• Ability to work well with people, to include co-workers, management, outer departments and customers

HOURS/SHIFT: 8-hour workday; non-exempt/hourly. Must be able to work flexible hours and shifts/weekend rotation
Agents earn a rate of $17.50 per hour plus commission eligible with unlimited earning potential; most earn between $21 - $23, hourly.
Benefits to working at Pleasant Holidays:
• Medical (with prescription)
• Vision
• Dental
• Flexible Spending Accounts
• Paid Time Off for Holidays, Vacation, and Illness
• Company paid Life Insurance
• Long Term Disability
• 401(k) Plan
• AFLAC Plans
• Travel Discounts on all Pleasant Holidays packages, Hotel Rooms, Car Rentals, Tours & Activities. Discounts apply to family members and friends too!
Pleasant Holidays is one of the largest travel wholesalers in the United States, specializing in vacation travel to the Hawaiian Islands, Caribbean, Central America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan, the United States & Canada, and cruise vacations worldwide. Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving 17 million AAA Members across 21 states.
Pleasant Holidays is an Equal Opportunity Employer
Pleasant Holidays will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws