The Salvation Army Intermountain Division - Crossroads Director
Location: Denver, Colorado
Job Title: Crossroads Director
FLSA Status: Full Time - exempt
Reports to: Denver Metro Social Services Director
Rate of Pay: $75,000 - $77,000
Closing Date: 10/2/2024
Benefits: Standard; Full-Time, Exempt employees are eligible for but not limited to the following:
- Health, vision, dental, life as well as voluntary life and disability insurance
- Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
- Vacation benefit - 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)
- One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
- Pension Plan (after one year of continuous service)
- Voluntary Tax-Deferred Annuity Plan (403(b) plan)
Scope of Position/Essential Functions:
The Program Director is responsible for creating a vision and providing leadership for the delivery of quality services at Crossroads Resource Center, a men's 24-hour emergency shelter. This includes oversight of policy development, programming, quality improvement, and staffing. Implementing a housing first strategy, the Program Director ensures staff members support guests to promote a safe stay and assist in their transition out of shelter.
Key Result Areas:
- Program: Oversee program development and management to ensure high-quality delivery of sheltering and wrap-around services in a trauma-informed approach through education, role modeling, coaching, and leadership.
- Client: Provide leadership in the care of program guests, including crisis de-escalation.
- Personnel: Facilitate the growth of program staff through supervision, consultation, and training.
- Inter-agency collaboration: Effectively work with multi-system community partners, such as hospitals, mental health providers, homeless service providers, and MDHI.
- Professionalism: Demonstrate high professional and ethical standards, with an empathetic, respectful, and motivational approach while maintaining healthy boundaries.
Primary Responsibilities:
- Work with the management team to review, revise, and implement facility and program policies & procedures.
- Oversee and inform programming - identify needs, develop or revise and implement changes or new services.
- Monitor administrative & case management record audits, personnel records, performance-based contract obligations, and other records or procedures to ensure adherence to organizational and contract requirements.
- Lead the Crossroads management team and participate in the Denver Metro Social Services Programs leadership team.
- Be familiar with and enforce program rules, neighborhood agreements, and funding contracts related to the program; address and document all grievances and incidents per protocol and in a timely manner.
- Prepare grant proposals, understand grant requirements and outcome reporting, and maintain accurate reporting to funders and other eligible funding requirements.
- Facilitate good communications and working relationships with the City of Denver, MDHI, other agencies, donors, and resources; provide community education about Crossroads and those who are experiencing homelessness.
- Maintain client confidentiality and uphold high ethical and professional standards.
- Exemplify excellent communication skills (verbal and written) with team, guests, and partners.
- Ensure the safety and cleanliness of the Lambuth Family Resource Center, including the coordination of building maintenance and repairs.
- Develop annual budgets for the center in coordination with MSS and monitor budgets to ensure effective and efficient resource use.
- Adhere to all The Salvation Army policies and procedures and The Salvation Army's holistic approach in services.
- Perform other duties as delegated by the Denver Metro Social Services Director.
Personnel:
- Hire program staff and other center staff. Ensure HR paperwork is fully completed and submitted in a timely manner. Ensure staff are appropriately trained and oriented to their work. Provide supervision to specialist staff, interns, and volunteers as needed.
- Provide performance evaluations of staff.
- Consult with Human Resources and the Denver Metro Social Services Director on staff performance concerns and intervene as necessary.
- Assess staff training needs and facilitate their obtaining the training; plan, develop, and conduct in-service trainings to maintain and improve staff capacities.
- Ensure all guests are provided services that are equitable, of high quality, and meet best practice standards for 24-hour emergency sheltering and programming.