Organization- Hyatt Corporate Office, Chicago
Summary
The Opportunity
Hyatt seeks an enthusiastic Vice President of Global Sales – Global Enterprise & Transient to join our Hyatt Sales Force where you’ll join a team of 36 field professionals who love what they do. In this role, you will be collaborating closely with the broader Commercial Services team where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care For Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedules
- Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.
The Role
Primary responsibility is to oversee and manage the sales strategies and tactical initiatives on a global scale.
Sales Strategy: This candidate will be responsible for developing and implementing effective sales strategies to achieve Hyatt’s global sales targets. This involves analyzing market trends, identifying new business opportunities, and collaborating with other internal teams to align sales efforts with overall company objectives.
Team Leadership: Need to lead and inspire a team of remote sales professionals. This includes hiring, training, and mentoring the sales team, as well as setting clear goals and quotas, and providing guidance while motivating them to achieve outstanding results. Helping to direct them within their account base to uncover additional business opportunities to shift share and build long-term business relationships.
Relationship Building: Building and maintaining strong relationships with key clients, strategic partners, and industry influencers is essential. Actively engage with important stakeholders, attend industry and Hyatt customer events, and represent Hyatt in negotiations, aiming to foster long-term partnerships.
Collaboration: Collaboration with cross-functional teams such as B2B Marketing, Loyalty, Legal, Field Sales, Distribution, Analytics, Consumer Insight, Sustainability, Digital, Diversity and Inclusion, Wellness, and others, is crucial to ensure a unified and cohesive approach to sales. Must work closely with these teams to align strategies, communicate market feedback, and drive innovation to meet customer needs effectively.
Industry Involvement: The candidate should have solid industry knowledge and connections– Board and committee experience is an advantage and ongoing involvement, and participation are required. Ability to work through a customer’s organization uncovering new layers of workgroups and decision makers. Comfort with communication and engagement from Global Travel Departments, procurement teams, and the C-Suite is often required.
Strategic Mindset: The complexity of these high revenue-generating corporate accounts requires an elevated and strategic approach at every touchpoint. Often decades in the making, there is nothing transactional about these encounters or milestones. Uncovering multiple touchpoints (introductions of similar job roles) between Hyatt and the account will create a bond that ensures loyalty and share shift. Accompanying sales leaders on business reviews and strategic planning meetings have proven to set Hyatt atop our competitors. Being at the table and having access to senior leadership will increase our account knowledge, understand trends, and give Hyatt a true competitive advantage.
Hotel Sales and Marketing experience: This position has responsibility over Group, Business Transient, TMC, and Extended Stay segments. This candidate must have experience in all segments of hotel sales. This combined role requires an understanding of the RFP process, Cvent, Lanyon, dynamic, static, and hybrid pricing models, master sales agreements, distribution, and direct booking channels, TMCs, and GDS’s. Working with third-party meeting planners, CRMs, sales and event software, business development, and the understanding and working knowledge of the Small Medium Enterprise market is a plus.
Qualifications
Experience Required:
- 10 years of sales/commercial experience including 5 years of on-property Director of Sales & Marketing or corporate Sales experience required
Experience Preferred:
- On-property Director of Marketing/Sales experience preferred
- Bachelor’s degree
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
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