Adrenaline leads change by designing and building people-first experiences that move brands and businesses ahead with strategies that drive growth. We work with organizations and financial institutions across the US and Canada who seek transformation, seamlessly connecting industry-leading thinking, services and operational expertise to deliver change at scale so our clients can sharpen their competitive advantage and grow.
The Director, Retail Program Management at Adrenaline is responsible for managing a team of Program Managers having oversight of managing a broad range of projects and clients in the financial and retail markets. This team’s work revolves around helping clients enhance and transform their brands across physical and digital channels.
Accountabilities
- Demonstrated ability to manage a team responsible for multiple initiatives.
- Ability to maintain communication between all parties involved with assigned projects.
- Effectively manages a team from strategy and programming to punch list and turnover.
- Create project budgets and proposals.
- Manage and develop accounts to broaden the breadth and depth of products and service offerings provided to the client by Adrenaline.
- Collaborate with and present to senior level contacts.
Responsibilities
- Operate at a strategic and tactical level to ensure client relationships are positive, expectations are set and managed appropriately, and the account remains a consistent source of lucrative revenue.
- Manage internal resources, assist in developing departmental roles, responsibilities, and career opportunities.
- Ensure subcontracts, purchase orders and change orders with suppliers and subcontractors are reviewed and approved by team.
- Establish and periodically measure key performance indicators (KPI) to govern the program delivery.
- Report out on status of Teams’ projects status to Managing Director of Environments Services.
- Serve as a sounding board for Program Managers acting as internal client advocate, providing balance to the design and implementation teams, and providing direction to cross-functional teams to ensure the successful execution of client projects.
Qualifications
- 10+ years professional experience, preferably in retail program development and implementation required.
- Understand and support the entire project lifecycle through implementation.
- Comprehensive knowledge of large pragmatic programming.
- Ability to schedule projects in “Waterfall” progression and budget time required to meet milestones and deadlines.
- Competent in budgeting, scheduling, and quality control.
- Proven internal team and relationship builder.
- Knowledge of banking or retail industry experience a plus.
- May be required to travel.