Account Support Representative

ACCOUNT SUPPORT REPRESENTATIVE RESUME EXAMPLE

Published: Oct 30, 2024 - The Account Support Representative resolves processing issues, validates order details for accuracy in pricing and services, and addresses inventory challenges to ensure efficient shipment and adherence to policies. This position's actions on orders are analyzed using ERP systems to manage and optimize shipment schedules and address potential issues. Collaborative efforts with supply and demand planning, distribution, and sales teams are essential to enhance account management, improve business outcomes, and meet customer and company expectations.

2. Account Support Representative, Prime Systems LLC, Dayton, OH

Job Summary:

• Communicating, as the benefits liaison, with patients, customers, and pharmacies.
• Use of Excel and internal software.
• Managing assigned accounts.
• Prioritizing tasks in order of urgency.
• Work independently with minimal supervision.
• Monitoring FTP connections for bills.
• Weekly data entry and bill processing for pay-on-behalf-of customers.
• Maintaining up-to-date request lists.
• Compliance with specific SLAs and regulations.
• Handling Outlook inbox items relative to conversions.

3. Account Support Representative, Apex Resources Ltd., Tacoma, WA

Job Summary:

• Demonstrated passion to engage merchants and find positive solutions for them.
• Provide high touch/proactive experience for high value, high-profit customers while creating moments of magic with every interaction.
• Proactively identifying innovative solutions and conducting extensive research to resolve customer issues or concerns, providing a frictionless customer experience.
• Being accountable and taking ownership of the customer's experience from beginning to end.
• Diligently manage customer requests with a sense of urgency and ownership.
• Identify technical issues through feedback while engaging with customers.
• Collaborate with multiple departments as applicable to report and solve customer problems with a sense of urgency.
• Provide backup phone support to resolve customer inquiries and ensure service levels are met.
• Calling out and receiving inbound telephone calls to solve a variety of inquiries and service requests.
• Entering and maintaining accurate records in an information system with attention to detail.
• Analyzing and solving customer concerns using established policies and procedures.

4. Account Support Representative, BlueStream Enterprises, Reno, NV

Job Summary:

• Resolving processing issues, validating key order details for accuracy (in pricing, value-added services, etc.) and identifying, and working through any inventory or fill rate challenges.
• Partnering with supply planning, demand planning, distribution, logistics, IT, and credit to maximize the shipment potential of these orders and confirm adherence to both customer expectations and internal policy and process guidelines.
• Reviewing and taking action on orders within the account base, analyzing both reporting and ERP system to do so.
• Identifying orders to release for shipment, reviewing orders against incoming supply and ship windows.
• Identifying potential/actual issues and opportunities and working with internal teams to address and escalate.
• Provide focused updates to sales and accounts with recommendations on execution and next steps.
• Manage order book, looking to drive account and order book enhancements and efficiencies to optimize execution.
• Building, maintaining and continuing to grow partnerships with assigned sales reps.
• Work with them on proactive account management to further grow and develop business, ensuring key shipments are executed and that customer and company expectations and objectives are met.
• Work closely with assigned sales reps and be the internal point of contact for all account management executions.
• Partner and communicate with them regularly, both ad hoc and via planned updates/meetings.

5. Account Support Representative, Infinity Services Group, Little Rock, AR

Job Summary:

• Talks with customers by phone or in person and receives orders for processing.
• Responsible for accurate order entry into MRP system.
• Responsible for delivering quotes to customers & integrating with marketing and sales manager in developing quotes.
• Regular communication to customer requests for product and availability information.
• Determine best ship methods for cost and efficiency.
• Support outside and inside representatives with sample requests and sales reports.
• Responsible for setting up new customers and tracking shipments.
• Assist customers with technical questions.
• Process customer orders/changes/returns according to established department policies and procedures.
• Order book status updates will be comprised of both proactive and reactive communication and provide detailed, anticipatory recommendations for execution and next steps.
• Responsible for being the subject matter expert of assigned accounts, using knowledge of requirements and ways of working to drive executions in orders and setups, ensuring expectations are met.
• Address requests and collaborate with sales on communication with them.
• Answer overflow calls from outsourced consumer team to support consumer requests regarding brand or product information, order assistance, and order placement.