Sr. Production Account Manager

About ICP

ICP is a worldwide leader in Content Operations, offering Solutions that deliver exceptional business outcomes for global brands such as Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. We help global companies get control of their content operations. We guide everything from content management and logistics to creative operations and production to digital commerce enablement so they can achieve a frictionless flow of content through all their systems and channels. Content confidently.

We Are: Curious, Focused, Creative, Trustworthy, and Inclusive.

Bring The Confidence

Are you a competitive person who thrives on cultivating strong relationships? Do you have a growth mindset and the ability to break down barriers? We want to hear from ambitious, experienced individuals who are passionate about building and nurturing relationships.

We are looking for a hybrid Senior Production Project Manager / Senior Account Manager with a strong focus on client account management and hands-on production experience. This is a client-facing role that requires exceptional client servicing skills, production expertise, and the ability to build strong, trusted relationships. The ideal candidate will not only manage project lifecycles but also make themselves invaluable to the client by leveraging their production knowledge and experience.

This role will include regular time spent on-site with our client in Atlanta where possible and some time spent in our brilliant office in Atlanta (1-2 days a week). Initially, you will lead a high-profile logo design and rebranding project with multiple deliverables. Longer term, the candidate will be responsible for managing international campaigns across digital and other media channels, ensuring seamless delivery and providing best-in-class service and advice.

How You Will Make An Impact

1. Lead a 3-month logo updates and rebranding project across multiple brands in close collaboration with a Senior Art Director & design team.
2. Client Relationship Management: Act as the primary point of contact for the client, building strong relationships, understanding their needs, and ensuring client satisfaction throughout the project lifecycle.
3. Production Management: Hands-on management of all production elements—briefing internal studios, tracking project timelines, coordinating deliverables, and troubleshooting production challenges.
4. Campaign Management: Lead end-to-end management of international digital campaigns, ensuring the smooth execution of static, rich media, and programmatic content across various platforms.
5. Collaboration with Cross-functional Teams: Work closely with both internal and client teams (designers, production, business affairs) to ensure smooth workflow, production timelines, and successful delivery of all creative assets.
6. Client-Focused Solutions: Anticipate client needs, communicate feedback clearly to the team, and proactively present solutions to keep projects on track and aligned with client objectives.
7. Technical Proficiency: Ensure compliance with technical specifications for digital and video, while also utilizing digital tools (Figma, Celtra, Frame.io, Airtable) for tracking and delivery management.
8. Budget and Financial Reporting: Manage project budgets, track estimates, and provide regular financial updates to the Director of Project Management, Account Director, and Head of Content Studios.

1. Client-Servicing Expert: You have a proven track record in managing key client relationships and are comfortable working in client offices, ensuring client needs are met while driving project success.
2. Production-Savvy: You come from a creative or production agency background and have significant experience working hands-on with production teams across digital, video, and print channels.
3. Global Campaign Experience: You are used to delivering high-volume, fast-turnaround international campaigns and are experienced in managing localization projects for large brands.
4. Proactive Problem Solver: You’re confident in challenging assumptions and presenting solutions that enhance client outcomes, with a strong focus on delivering value.
5. Commercially Minded: You have a sharp business acumen and are constantly on the lookout for opportunities to expand project scopes, identify additional services, and grow accounts.
6. Strong skills in PowerPoint, Excel, Word.
7. Good presentation skills.
8. Strong team player.
9. Excellent communication skills.
10. Able to multi-task and show enthusiasm for all aspects of the role.
11. Willing to work with a variety of industry disciplines.
12. Experience with Project Management technology/tools.