VOALA
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at
CORPORATE
Serving those who serve others – Supporting over 120 social service programs with responsive administrative and logistical efforts.
JOB SUMMARY AND PURPOSE
The Information Technology Support Specialist provides hardware and software support for stand-alone and LAN PC users, including upgrades, installation, troubleshooting and maintenance. The IT Support Specialist supports both Corporate headquarters, and various program locations, as directed. This is an on-site position.
DUTIES AND RESPONSIBILITIES
- Installs components, analyzes and diagnoses problems and repairs systems
- Assists to plan and maintain computer infrastructure for office and classroom systems
- Works with Corporate IT Operations Manager to implement new hardware/software applications
- Maintains currency on software applications, expert on IT systems in use at VOALA
- Train corporate and program staff in new program applications; provides ongoing training and technical assistance to staff
- Oversee 3rd party technicians and consultants as needed
- Other duties as assigned
QUALIFICATIONS
REQUIREMENTS:
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
EDUCATION:
Associates Degree in Computer Science or related field or two years IT-related experience.
EXPERIENCE:
- Three years’ progressively responsible experience in PC hardware
PREFERRED QUALIFICATIONS:
- Bachelor's Degree in Computer Science
- Experience in troubleshooting PC applications (software)