Customer Service Representative

Join True Shot Ammo and be part of a dynamic team committed to providing unparalleled customer service and driving future growth. Customer Service Representatives are the frontline ambassadors of True Shot Ammo, responsible for effectively and positively resolving customer issues and inquiries. Firearms and ammunition knowledge is a definite plus, but not required to apply. Dedication to customer satisfaction is essential.

Job Details:

• Pay: $15-16 per hour
• Employment Type: Full Time
• Schedule: Monday-Sunday

Essential Duties/Responsibilities:

• Assist customers by providing product and service information
• Manage a high volume of incoming calls and service inquiries
• Process transactions accurately
• Generate sales leads and cultivate new and returning customers
• Resolve customer complaints promptly by providing appropriate solutions and alternatives
• Identify and assess customers’ needs to achieve satisfaction
• Open and maintain customer accounts
• Recommend potential products or services by analyzing customer preferences
• Assist with order placement, refunds, and exchanges
• Capture payment information and essential customer details

Job Requirements:

• Proven experience in customer support or as a Customer Service Representative
• Strong phone contact handling skills and active listening
• Excellent communication and presentation abilities
• Ability to multitask, prioritize, and manage time effectively
• High School Diploma or equivalent

Benefits:

• Health insurance
• Paid time off
• 401(k) plan
• Life insurance