Sales Account Manager - City Cruises

City Cruises is seeking a Regional Sales Account Manager for our Sales operations in Chicago.

About You
This person will be adaptable, dynamic, and embody City Cruises’ RESPECT Service System.

About The Opportunity
City Cruises’ mission is to create amazing experiences. Our brand heritage dates back nearly 100 years and today our footprint spans 111 countries and more than 125 U.S. cities. We are proud to serve more than 30 million guests annually across our portfolio of water-based experiences, land-based experiences, overnight cruise experiences, and ferry and transportation services. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The successful Regional Account Manager will attain personal selling goals, will personally contribute to the unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and efficient in the execution of their assigned duties. Performance will be measured by sales achievement, departmental tests, management evaluation, and feedback from peers on the city’s team.

Essential Duties & Responsibilities

1. SALES
   1. Develops comprehensive knowledge of customer and market needs.
   2. Executes the sales plan using effective sales techniques.
   3. Generates leads – primarily uses telemarketing and networking through current customers for lead generation but may attend trade shows and industry events.
   4. Converts prospects to clients – successfully conducts telephone sales calls to both new and existing customers, and uses effective closing techniques.
   5. Identifies customer needs and uses in-depth product knowledge to prepare winning proposals.
   6. Balances company and customer needs to create win/win situations.
   7. Convincingly presents proposals over the phone and in-person during site inspections and appointments.
   8. Successfully up-sells existing clients to higher value items.
   9. Handles objections and solves customer problems.
   10. Establishes relationships with associations/business organizations (e.g. Convention & Visitors Bureau) and generates leads.
2. CUSTOMER SERVICE
   1. Ensures prompt responses to customer inquiries.
   2. Ensures complete and accurate product details are communicated to the operations team to ensure proper execution of product promised.
   3. Follows up with customers within 24 hours after the cruise to further develop the account and to: thank customer, discuss other events, obtain cruise feedback, set up next meeting, rebook for next year, and get referrals.
   4. Works with Regional Director of Sales to resolve all customer issues.
3. ADMINISTRATIVE
   1. Uses Salesforce (CRM software) to effectively plan and manage the activities in the assigned markets and to track productivity of these sales activities.
   2. Uses ANCHOR (reservation software) to accurately book orders.
   3. Maintains proper personal organization – manages time well, sets appropriate work priorities, and maintains accurate records.
   4. Works with the Sales Admin to collect payments – maintains accounts receivable within aging guidelines.
4. ADDITIONAL RESPONSIBILITIES
   1. Attend applicable meetings as designated or necessary.
   2. Other duties as assigned by the Regional Director of Sales.

Requirements & Qualifications

1. Minimum of 2 years total sales experience consisting of at least 1 year outbound telephone sales experience.
2. Prefer Bachelor’s degree, preferably in a discipline related to the work of the position.
3. Prefer hospitality experience but not required.
4. Proficient with Microsoft Office products as well as CRM software.
5. Analytical skills required to identify and exploit selling opportunities.
6. Sells primarily by telephone - must have excellent oral communication skills.
7. Proposal writing is required, must communicate effectively in written form.
8. Establish and maintain effective working relationships as required by job responsibility.
9. Must have the ability to persuade and influence people.
10. Must have proven leadership skills.
11. Must be able to listen effectively, assess the situation, determine relevant issues, identify solutions and gain consensus.

About Us
City Cruises’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Cruises’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.