Regional Community Director

REGIONAL COMMUNITY DIRECTOR JOB DESCRIPTION

BASIC PURPOSE:

Supports and executes the Woodward Management Partners’s strategies related to a portfolio of property management operations and underlying investment theses. Directs team members within the portfolio by implementing and upholding policies, procedures and practices that enable each property to meet and exceed budgeted financial goals and operational performance objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures that the appearance and physical aspects of the properties meet Woodward Management’s (and Owner’s) established standards through routine site and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.
• Develops annual budgets for the properties comprising the assigned portfolio and oversees the attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the accounting team, and ownership (i.e. internal asset management and/or client owners) to address and resolve unfavorable variances in the financial performance of the portfolio.
• Ensures the portfolio and individual properties meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market and operational reports.
• Where needed, develops implements and oversees the execution of property‐level action plans that will achieve the expected results.
• Provides leadership to the team of property managers by interviewing, hiring and training team members, and by managing their performance in accordance with WMP’s policies, values, and business practices. Oversees the appropriate and adequate staffing at each property and supervises the acquisition, development and management of each property’s team members.
• Holds team members accountable and (when necessary) provides corrective measures to team members for their performance, individually and collectively, in accordance with Woodward Management’s policies, values, and business practices.
• Reviews, analyzes and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the property managers and others to develop and implement market plans that drive occupancy and revenue growth.
• Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between consultants and the onsite team members.
• Promotes client satisfaction and retention through timely reporting and ongoing communication about the performance of the properties, and responds quickly with urgency to client/owners concerns, questions, issues and requests.

ORGANIZATIONAL RESPONSIBILITIES:

• Follows WMP’s established policies and procedures, monitors and ensures portfolio compliance with regulatory requirements, organizational standards, and operational processes, and takes appropriate action to report, address, and correct policy violations or infractions.
• Inspects and practices proper safety techniques in accordance with Woodward Management Partners, property, and regulatory policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate parties.
• Identifies opportunities for improving WMP’s overall operation and success by offering suggestions, leading improvement initiatives, and working with the appropriate team members to implement suggestions.
• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, researching and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information.

WORKING CONDITIONS:

• Work environment is expected to be a professional office setting, but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
• Regular and routine travel is required to supervise communities, attend business meetings and training classes, or participate in other situations for the accomplishment of some or all of the daily responsibilities of this position.

KNOWLEDGE, SKILLS, ABILITIES:

• Demonstrates ability to read, write and communicate effectively to comprehend and complete legal, financial and human resources documents and to create and make presentations to clients, owners and others.
• Demonstrates proficiency in using property management software (i.e. Yardi) and all of Microsoft Office suite (e.g. Word, Excel, Powerpoint, etc.) to complete and produce required reports and other employment documents.
• Demonstrates mathematical and analytical skills necessary for standard calculations needed within the industry as well as to complete, understand and interpret financial records, budgets, and other fiscal report information.
• Experience and develops management and supervisory skills sufficient to lead, direct, evaluate, and mentor subordinate and peer team members.
• Employment history that demonstrates the application and usage of a sales, marketing and customer service background sufficient to resolve customer complaints and issues, complete financial and other reports and documents, increase sales revenues, and manage spending.
• First‐hand, seasoned experience in multi‐site property management and residential property operations, including all facets of managing the physical, operational, financial and customer service performance of a wide variety of asset types under varying market conditions.
• College degree in business, finance, marketing, or related field is preferred. Industry certifications (e.g. CPM, CAPS, CAM, etc.) are also preferred.

JOB TYPE: Full-time

SCHEDULE:

• 8 hour shift

EDUCATION:

• Bachelor's (Preferred)

EXPERIENCE:

• Yardi: 1 year (Preferred)
• Regional Director: 3 years (Required)

WORK LOCATION: In person

BENEFITS:

• 100% Paid Employee Healthcare
• Dental, Vision, & LTD Coverage
• Paid PTO & Holiday Time
• 401k Investment Plan
• Employee Apartment Discount & Employee Referral Programs

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.