Center For Diagnostic Imaging - Health Information Associate Lead
RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Lead Health Information Associate to join our team. As a Lead Health Information Associate, you will work to ensure all record requests from patients, referring physicians, attorneys, internal departments, etc. are fulfilled in an appropriate manner and all patient records are accurately maintained. Ensures the team is delivering the highest level of service. This is a full-time hybrid position (work from home and onsite at our St. Louis Park, MN center) Monday-Friday from 8:00am-4:30pm; with Sunday rotation (every 8th Sunday/4 hour shift).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- (60%) Medical Records Administration
- Ensures that all incoming and outgoing medical report requests are processed on a daily basis.
- Answers telephone requests for patient files from referring physician offices and patients.
- Prepares the daily duplicates and reports for delivery by the various courier services.
- Files and organizes the courier lists of outgoing films and reports.
- Ships all other items leaving clinic using preferred shipper as needed.
- Finds and retrieves outside films for doctors, technologists, and research.
- Communicates with attorney and insurance companies regarding patients.
- Communicates with patients to ensure they receive the records they have requested.
- Follows all HIPAA guidelines for release of information.
- (20%) Department Support
- Checks department voice mail and email in a timely manner.
- Distributes reports to the various interoffice locations (Billing Office, study files, etc.).
- (15%) Team Supervision
- Coordinates the training and onboarding of new associates.
- Assists in the hiring process for new associates.
- Leads regular team meetings and associate one-on-ones.
- Monitors and approves timecards.
- Initiates and participates in annual performance evaluations, development and performance management of associates.
- Helps develop associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage.
- Evaluates workflow and implements process improvements for the team.
- Ensures team has knowledge of company and department policies and corresponding procedures are in place.
- Supports associates ensuring highest level of patient satisfaction.
- (5%) Other Duties
- Completes other duties as assigned.
Required:
- High school diploma or equivalent.
- Working knowledge of Microsoft Office.
- Data entry experience.
- Proficient with using computer systems and typing.
- 3+ years of medical records experience, with demonstrated ability to serve as a resource to others, coach and train associates, and identify and implement process improvement opportunities.
Preferred:
- Previous supervisory or leadership experience in an office environment.
- Bilingual.
RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services!
RAYUS Radiology is an EO Employer/Vets/Disabled.
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Rayus is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability, veteran status or other statuses protected by state, local or other applicable laws. This policy extends to all aspects of employment, including recruitment and hiring. Rayus and its associates have an employment relationship, which is known as employment-at-will. This means that either Rayus or an associate has the right to terminate the employment relationship at any time, for any reason with or without cause or prior notice.
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