Motor Vehicle Lead (Littleton)

Description

This posting has been re-opened and if you have already applied, you are still being considered and will not be able to apply to this posting again.
The Arapahoe County Clerk and Recorder's Office has an opening for a Motor Vehicle Lead depending on qualifications and experience.
The Motor Vehicle Service Lead performs leadership level administrative, and professional work in carrying out a comprehensive public facing service operation. This position specifically leads and supports the work of the Motor Vehicle specialists, which includes vehicle titling, vehicle registration and customer service.
Note:

• This position will be located at our Littleton Office located at 5334 S Prince Street, Littleton, CO 80120

Duties

• Assist Motor Vehicle customers at the counter, by telephone and mail by providing specific, complete and accurate information.
• Records, scans and processes documents into Colorado's DRIVES financial vehicle database.
• Works with customers in a professional and tactful manner to resolve complaints or questions.
• Leads and supports new and developing employees by delivering on-the-job support; and communicating best practices to staff through engagement and discussions.
• Keeps up-to-date on state, federal and local statutes, policies and guidelines and incorporates new developments into on-the-job sharing with peers.
• Leads long and short term projects, as assigned by their Motor Vehicle Supervisor, such as providing support to other motor vehicle specialists, coordinating service coverage, ensuring goals/workloads are being met and making recommendations into process/policy efficiencies.
• Responsible for leading their teams' daily cash drawer reconciliation process.
• Responsible for leading their teams' lobby intake, customer traffic flow.
• Provides clerical and administrative support for the Division as needed.

Skills, Abilities and Competencies:

• Organized - Can marshal resources (people, funding, material, and support) to get things done
• Service First - Improve customer experience; enhance quality of life; improve trust in government
• Teamwork - Cooperates with others to achieve goals and overall work objectives
• Adaptability - Responds to changing circumstances by being innovative and altering behavior
• Communication - Expresses clearly and effectively when speaking/writing to individuals or groups

Behavioral Competencies (these are required for all positions at ACG):
Accountability
Accessibility
Inclusivity
Integrity
Requirements

Education and Experience:

• Any equivalent combination of education and work experience that satisfy the requirements of the job;
• 3 years of relevant experience; and/or
• A bachelor's degree in Public Administration, Organizational Leadership or related field

Preferred Experience:

• Any Continued Education and/or relevant Certifications.
• Bilingual and/or American Sign Language
• At least 5 years of motor vehicle registration experience

Supplemental Information

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
• Security clearance required: will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check

Post-Employment Additional Requirements:

• Work locations and facilities are subject to change based on business need

WORK ENVIRONMENT:

• Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

• Spends 80% of the time sitting and 20% of the time either upright or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Below, please list any special physical demands associated with this position. For instance, exposure to hazardous environments, blood borne pathogens, extreme heat/cold, use of power equipment or machinery, wearing of PPE (personal protective equipment).
Definitions:
Occasionally: Activity exists less than 1/3 of the time.
Frequently: Activity exists between 1/3 and 2/3 of the time.
Constantly: Activity exists more than 2/3 of the time.

** In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.