1563 Mission St, San Francisco, CA 94103, USA Req #925
Friday, October 11, 2024
HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
Benefits and perks:
- HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
- Employees qualify for public loan forgiveness programs
- Training and professional development opportunities
- Work with mission-driven, compassionate colleagues and make a difference every day in the work that you do.
This is a remote position with required 18 on-site work days a year. Monday through Friday 8:45am-5:15pm.
The Call Center Agent provides excellent customer service to both external and internal clients, answers a high volume of calls, schedules medical, dental, and behavioral health appointments, provides support to the clinic, directs phone inquiries to appropriate departments, and provides program information to all callers. They maintain average call time and call volume as indicated in call center guidelines.
Monitors incoming calls and works with Call Center Manager to minimize abandoned call rates. Knowledgeable about insurances and funding programs, such as MediCal, MediCare, Healthy San Francisco, Family PACT, and commercial insurances. Communicates sliding fee scale policies to patients appropriately. Communicates clearly on the phone and accurately documents and assigns messages and faxes. Confirms and updates contact information for all patients at every contact.
We work in-clinic on the First Wednesday of every month for an all staff meeting and also work in-clinic on the 3rd Wednesday of every other month for team building with Access Coordinators and the Dental Team.
Position Requirements:
High School Diploma or GED equivalent
Strong organizational, interpersonal, listening, speaking and written communication skills
- Exhibits a professional demeanor, can discreetly handle sensitive and confidential information, and can work under pressure.
- Ability to assist callers in an approachable and welcoming manner.
- Ability to work effectively with all levels and types of employees, management, clients, and guests.
- Ability to work cooperatively and effectively as part of a team.
- Ability to multi-task and work well independently and under pressure in a fast-paced environment; detail-oriented.
- Strong proficiency with Microsoft Office applications (Excel, Outlook, and Word), specifically Word, Outlook, and internet applications.
Desired:
- 2 years’ experience working in a medical setting (or call center), preferably in a community clinic with medical experience.
- Familiarity with other community agencies in the Bay Area to make appropriate referrals.
- Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services.
- Bilingual language capacity (Spanish/English)
In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.
We will consider for employment qualified applicants with arrest and conviction records.
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