Job Description
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
We're looking for a Voice of the Partner Analyst to join our ever-evolving Platforms team to help us unleash the potential of every business.
What you'll own
Collect and analyze customer feedback from various sources including surveys, social media, customer service interactions, and product reviews
Develop and implement effective methodologies for capturing and measuring the voice of the customer
Conduct in-depth analysis of customer data to identify trends, patterns, and areas for improvement
Create comprehensive reports and presentations to communicate findings to stakeholders across the organization
Collaborate with cross-functional teams to translate insights into actionable recommendations for product enhancements and service improvements
Monitor and report on key customer satisfaction metrics and KPIs
Stay up to date with industry best practices and emerging trends in customer experience analytics
What you bring
Bachelor's degree in Business, Statistics, or related field
3+ years of experience in customer insights, or related analytics role
Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau)
Experience with Customer Satisfaction tools like Medallia, Qualtrics, or similar tools
Experience with survey design and customer feedback methodologies
Excellent communication and presentation skills
Ability to translate complex data into actionable insights
Strong problem-solving skills and attention to detail
Experience with CRM systems and customer feedback tools is a plus
Worldpay perks - what we'll bring for you
We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage.
A competitive salary and benefits.
Time to support charities and give back to your community.
Parental leave policy.
Global recognition platform.
Virgin Pulse access.
Global employee assistance program.
Does this sound like you? Then you sound like a Worldpayer.
Apply now to write the next chapter in your career. We can't wait to hear from you.
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