Technical Support Specialist

Job Details
Job Location
Las Vegas - LAS VEGAS, NV
Position Type
Part Time
Job Posting Date(s)
Start Date
10/22/2024
Description
Konami Gaming is looking for a Technical Support Specialist to join our team!
This is a part time role, and must be available to work holidays, weekends and nights.
This position is responsible for technical and customer support for Games R&D related (e.g., iGaming, HHR, NYL, Bingo, etc.) systems, games, and infrastructure. Responsibilities include providing technical support; providing customer/operator support; troubleshooting technical related issues; researching and escalating reported issues; providing immediate assistance when issues are reported; updating/creating technical documentation. The incumbent will ensure common issues and resolutions are well documented and shared amongst team members. This position requires the working of non-business hours and holidays to provide immediate support to customers and operators with no-to-minimum supervision.
What you'll be doing:

• Function as first point of contact when there is a customer or operator request, question, or issue.
• Providing technical and customer support to clients, customers, and operators.
• Troubleshooting Games R&D related systems, game, and user related issues.
• Escalating issues to appropriate team members after thorough research/testing is conducted/provided.
• Providing immediate assistance to common Games R&D related system, game, and user related issues.
• Maintains and updates customer relationship management and bug tracking systems.
• Updates and creates clear/concise technical documentation.
• Working non-business hours and holidays to provide immediate support to the customers and operators.
• Performing additional tasks or projects to improve overall productivity, efficiency, and level of service, as assigned.
• Always complies with the company's regulatory guidelines and corporate policies.
• Maintains confidentiality regarding the company, products, and employee information.

About Konami Gaming, Inc.:
For Players. For Operators. For Each Other.
Konami Gaming, Inc. entered the US gaming market in the 2000s and we have spent the last two decades moving the industry forward with breakthrough games, head turning cabinets, and a casino management system that brings it all together. Over that time, we have garnered our share of awards and established a corporate culture of success and innovation.
A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology and product development.
Qualifications
What we'll want you to have:

• Pursuing or having a bachelor's degree from a four-year college or university (or higher degree) in a related field. Demonstrates basic industry knowledge relevant to the gaming industry, technical system support, IT knowledge, and other technical concepts.
• One year plus related experience with technical system/IT support. IT system and networking experience is preferred. Gaming industry game/system/infrastructure experience preferred. Physical server and cloud-based servers (e.g., AWS) deployment experience is preferred.
• Intermediate and above level understanding and usage of Microsoft Office products. Must be able to communicate professionally and efficiently (verbal and written) with all levels of the business. Must be able to obtain and retain gaming licensure.

Additional Requirements:

• Part time/up to 20 hours. Must be available evenings, weekends, and holidays.

Work Environment:

• Part time/up to 20 hours. Must be available evenings, weekends, and holidays.
• Must be available to work holidays, weekends and nights.

Konami Gaming is an Equal Opportunity Employer committed to diversity in the workplace. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, marital status, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
If you need a reasonable accommodation because of a disability for any part of the employment process, please call 702-616-1400 and let us know the nature of your request and your contact information.