Brooksource is seeking a highly organized and proactive IT Systems Support Specialist to join our enterprise Utilities client’s team. The ideal candidate will be responsible for managing a large backlog of support tickets, categorizing them, and escalating urgent issues to the appropriate teams.
This role is critical in ensuring efficient and effective resolution of system and application support tickets. The ideal candidate will bring 6+ months of professional application/helpdesk support or equivalent academic training in order to make an immediate impact.
Responsibilities:
- Review and categorize incoming support tickets in a timely manner.
- Identify and escalate tickets requiring immediate action to relevant teams.
- Work with Help Desk, Application, System, and Desktop Support teams.
- Recognize and communicate trends in tickets to the relevant teams.
- Perform triage to determine the priority of issues based on severity and impact.
- Manage tickets for two live systems, ensuring high-volume ticket flow is handled efficiently.
Qualifications :
- Proven experience in Help Desk, Application Support, System Support, or Desktop Support.
- Strong organizational skills and the ability to work independently.
- Excellent communication skills, with a knack for clear and effective problem-solving.
- A go-getter attitude with a track record of following through on commitments.
Preferred Skills :
- Experience with ticketing systems such as Jira and Zendesk is advantageous.
- Ability to recognize major IT issues and prioritize them for the team.
Logistics
- Fully Onsite M-F (Indianapolis, IN – Keystone at the Crossing area)
- Standard work hours (8 AM – 5 PM)
- 6-month Contract with the potential for extension or conversion
- Pay: $18-$20/hr.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.