Job Description
This job contributes to Company's success by ensuring the highest level of account support for order management.
This role has responsibility for delivering the customer service experience with the customer, serving as a designated point of contact for supply chain reliability. They are responsible for excellent customer satisfaction and supply chain compliance through effective order management, proactive communication and problem solving, logistics, execution and collaboration with Partners in Supply and Channel Business Development.
Efficiently and accurately writes and tracks orders in ORACLE RMS and other 3rd party systems
Builds cross functional partnerships between stores, transportation, and planning to ensure seamless communication
Strategically prioritizes highly complex and time sensitive initiatives and identifies process improvement opportunities
Responsible for ensuring Company Operated and Licensed store orders are fulfilled within the proper lead time, while analyzing and managing error reports, pricing discrepancies, and outdated items
Works closely with IT team to implement error improvements
Oversees all 3PL orders for Western Canada, Central Canada, Eastern Canada, New York Metro, Northeast, Southeast, South Central, and Florida regions
Handles RMAs, credits and invoices, item reallocation, bulk orders, and BOL requests
Works closely with the planning team to track inbound purchase
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
Intermediate knowledge Microsoft Office Suite (including Excel) is required
3+ years of experience with Oracle/SAP
Experience navigating Smartsheet and Sharepoint
Working knowledge of the supply chain and knowledge of Customer Service policies, procedures and programs Industry expertise within CPG and/or Foodservice and/or License Stores
Progressive experience in Supply Chain Operations null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to