IT Manager

The Pacific Building Group IT Manager is responsible for providing day-to-day technical support, including the installation, configuration, and management of desktop applications and server infrastructure. This role demands a strong customer service mindset, focusing on minimizing downtime for internal employees and stakeholders. As the lead IT specialist, the IT Manager collaborates with management to deliver a seamless technology experience, ensuring that all systems run smoothly and securely. By working closely with every team member, the IT Manager is dedicated to providing a first-class IT experience, committed to "delivering the highest level of service, every time."

Responsibilities:

1. Provide desktop technical support on-site and at job sites for Pacific Building Group (PBG) employees, identifying, troubleshooting, and resolving hardware, software, connection, and printer-related issues.
2. Manage PC setup and software deployment; conduct new hire IT orientations to ensure employees have the tools and support needed for success.
3. Handle employee offboarding by securing accounts, networks, and IT assets, ensuring all equipment is returned or accounted for.
4. Maintain and update staff email accounts, and manage user mailboxes in Microsoft Office.
5. Support remote employees by enabling VPN and RDP connections, and providing assistance with wireless PDAs and smartphones, including managing billing through Wireless Advocates.
6. Assist in virus, spyware, and malware prevention, detection, and removal, ensuring a secure environment.
7. Oversee network printing through proprietary software, creating user profiles as necessary.
8. Update network applications as needed, escalating issues to relevant departments for systems such as Sage 300, Paperless, eCapture, OST, Microsoft Office Suite, and Quick Bid.
9. Perform timely workstation hardware and software upgrades to keep systems running efficiently.
10. Ensure network connectivity throughout the company’s LAN/WAN and work with MSP to monitor network performance, security, and infrastructure.
11. Maintain IT Asset Management by recording, updating, or removing assets, and provide recommendations for new technology resources.
12. Monitor and support voicemail systems for PBG and AAC, and assist in setting and communicating IT policies in collaboration with Management.
13. Perform additional duties as required.

Education and Experience:

1. 3-5 years of high-level help desk experience or similar IT support roles.
2. Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
3. Proven security and server management experience; a deep understanding of the modern security environment to protect company data and systems.
4. Expertise in Microsoft Enterprise Solutions, including Office 365, Active Directory, and related services.

Skills:

1. Technical Skills: Proficiency in troubleshooting hardware, software, network, and connectivity issues; experience with server infrastructure and remote access technologies (VPN, RDP).
2. Security: Strong understanding of security protocols, antivirus management, and data protection strategies.
3. Communication: Excellent interpersonal and communication skills, with a customer service mindset when working with internal employees and stakeholders.
4. Problem-Solving: Ability to quickly diagnose and resolve technical issues under pressure.
5. Sense of Urgency: Strong sense of urgency to minimize employee downtime and proactively prevent potential outages.
6. Organization: Strong asset management and documentation skills, with attention to detail.
7. Collaboration: Experience working with external managed service providers (MSP) and internal management to deliver IT solutions.

Hours of Work:

Monday to Friday, 7:30 AM to 4:30 PM in person at our corporate office. Occasional work outside these hours and weekend work may be required.

Salary Range:

$100,000-$125,000 depending on experience.

Benefits and Perks:

PBG offers a competitive benefits package to full-time employees including:

• 100% paid medical, dental, and life insurance for employee.
• Paid vacation.
• Paid holidays (including a paid day off for your birthday!).
• Paid sick leave.
• 401k with generous match.
• Continuous training and education opportunities.