Inside Sales Representative

Description

Edge, a division of NEFCO Construction Supply, is a business-to-business supply distribution company that sells products primarily to commercial contractors, industrial businesses, municipalities, and government entities. Additionally, we have a rental department, repair center, customer training, and other professionally customizable services. We have developed a loyal clientele base. Edge is over 65 years old, privately held, and spans 5 states with 9 locations, headquartered in Spokane, Washington. We sell over 30,000 products from over 200 manufacturers, including: power tools, hand tools, safety equipment, abrasives, fasteners, hangers, strut, ladders and a variety of trade specific tools, equipment, & material handling products.

Job Summary: Inside Sales Representatives are responsible for entering and managing the quote and order process for NEFCO’s Customers.

Job Duties:

1. Receive and process requests directly from customers and outside sales (via phone, email, fax, website ordering) for price quotations, product availability, and orders in a timely manner - specifically, key regional/national customer accounts;
2. Responsible for generating new business and maintaining existing customer and vendor relationships through targeted phone calls and customer visits as needed;
3. Meeting and exceeding top and bottom line sales and gross profit goals both individually and as a cohesive sales team;
4. Sell and service customers providing pricing and product application information;
5. Generate add-on sales by anticipating other products that a customer may need but has not ordered yet;
6. Input all orders into sales order system in a timely manner;
7. Schedule orders according to customer requirements;
8. Source materials that NEFCO does not keep in stock through interaction with purchasing team;
9. Communicate consistently with Customers, Outside Sales Representatives, Inside Sales Managers, and Operations Managers;
10. Keep supervisors apprised of customer issues as warranted;
11. Provide promotional literature and product information as requested;
12. Maintain proficiency in NEFCO product catalogs, Eclipse, Microsoft Office Suite;
13. Maintain product and industry proficiency via training on various vendor product platforms and Evergreen Marketing Group, as needed;
14. Attend weekly sales meetings.

Requirements

Qualifications:

1. Demonstrate strong ability to work in a fast pace, high pressure environment;
2. Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite;
3. Excellent verbal and written communication skills;
4. Strong customer service skills;
5. Maintains excellent regular attendance and punctuality at work to ensure a high-quality and timely response for customers;
6. Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail;
7. Degree is preferred (although industry experience may be considered in lieu of degree);
8. 1-2 years of work experience (preferably in construction supply sales).

Essential Functions:

1. Keyboarding;
2. Converse verbally on phone and in person;
3. Identify and check written documents in mail and on computer.