Customer Service Agents

RemX is seeking Healthcare Customer Service Reps for On-Site opportunities in Miramar FL. This is a high volume, call center/customer service environment. You'll need to be efficient, productive, and thorough dealing with our members over the phone.

• Title: Customer Service Rep
• Location: Miramar, FL | ONSITE
• Salary: $17/hour or $18/hour (bilingual Spanish)
• Start Date: Monthly
• Training: Training is Monday to Friday 9:00AM to 5:30PM for 3 weeks.

Primary Responsibilities:

• Provide resolution for customers
• Serve as single point of contact for customers and build a strong relationship supporting them.
• Respond to and own consumer inquiries/issues.
• Provide education and status on previously submitted pre-authorizations or pre-determination requests.
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
• Conduct proactive research on assigned member accounts to identify service issues.

Requirements:

• GED / High School Diploma (or higher)