Service Operations Specialist - Active Security Clearance Required
Tuition reimbursement, 401(k), relocation assistance, remote work.
Location: United States, California, Livermore
Date Posted: Oct 17, 2024
Company Description
Join us and make YOUR mark on the World!
Are you interested in joining some of the brightest talent in the world to strengthen the United States' security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.
We are committed to a diverse and equitable workforce with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, experiences, and perspectives. This is important for the continued success of the Laboratory's mission.
Pay Range
$87,450 - $108,564 Annually for A07.2
$104,910- $130,236 Annually for A07.3
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.
Job Description
We have an opening for a Service Operations Specialist to independently and collaboratively perform a wide range of activities associated with cyber security daily operations. The position is within the Information Technology Solutions Division (ITSD) of the Computing Directorate matrixed to the Cyber Security Program (CSP) in support of the LivIT Program.
This position offers a hybrid schedule, blending in-person and virtual presence. You will have the flexibility to work from home one or more days per week.
This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.
You will
- Work closely with the Operations Associate Program Leader and represent the Operations team on CSP initiatives.
- Serve as a working supervisor and provide direction/guidance to office staff members in support of program-specific missions.
- Manage CSP document process from beginning to end in support of Department of Energy (DOE)/National Nuclear Security Administration (NNSA) and Livermore Field Office (LFO) requirements.
- Represent the Operations team and program area in management and project meetings.
- Interact with CSP colleagues, supervisors/leads, and customers on matters requiring coordination across organizational lines to complete objectives.
- Exercise independent discretion and judgment to define and develop the approach to team interactions to achieve the goals of the program.
- Promote and support plans to promote diversity, equity, and inclusion within the program.
- Perform other duties as assigned.
Additional job responsibilities, at the A07.3 level
- Manage multiple tasks and priorities of customers and stakeholders, ensuring deadlines are met, while leveraging team member skills.
- Oversee the preparation of custom reports, analyze data, and make recommendations.
Qualifications
- This position requires an active Department of Energy (DOE) Q-level clearance or active Top Secret clearance issued by another U.S. government agency at the time of hire.
- Effective verbal, written, and interpersonal communication skills necessary to effectively collaborate in a team environment and communicate information, and prepare and present information.
- Ability to interpret client/customer needs, assess requirements, and identify solutions to tasks and queries.
- Experience maintaining service area forms, records, databases, and documents.
- Experience preparing custom/ad hoc reports and conducting in-depth analysis for management decision-making.
- Demonstrated ability to research, gather and analyze information, and summarize for management review.
- Experience training and mentoring employees with the ability to monitor quality and customer service standards and provide feedback.
- Experience coordinating multiple work activities, workflow, and multi-faceted processes for the service operations area.
- Advanced use of computers and a thorough working knowledge of associated software applications (e.g., Microsoft Word, Excel, PowerPoint, Teams, SharePoint, Confluence).
Additional qualifications at the A07.3 level
- Associate of Arts degree in a related field or equivalent combination of education and related experience; may have additional coursework in a related field or professional certification.
- Experience as a working supervisor, overseeing the day-to-day operations of a work unit including determination of quality goals and service standards.
- Leadership experience with the ability to foster positive working relationships in a collaborative environment and taking initiative to lead and develop innovative improvements to operational processes.
Qualifications We Desire
- Experience working in a classified environment.
- Knowledge of the Cyber Security Program mission.
- Knowledge of the LLNL policies and procedures.
Additional Information
#LI-Hybrid
Position Information
This is a Career Indefinite position, open to Lab employees and external candidates.
Why Lawrence Livermore National Laboratory?
- Included in 2024 Best Places to Work by Glassdoor!
- Flexible Benefits Package
- 401(k)
- Relocation Assistance
- Education Reimbursement Program
- Flexible schedules (*depending on project needs)
- Inclusion, Diversity, Equity and Accountability (IDEA) - visit here
- Our core beliefs - visit here
- Employee engagement - visit here
Security Clearance
This position requires an active Department of Energy (DOE) Q-level clearance or active Top Secret clearance issued by another U.S. government agency at the time of hire.
Pre-Employment Drug Test
External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.
Wireless and Medical Devices
Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession. This includes, but is not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.
If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas. Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space, and Transit/Buffer Space within buildings.
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Equal Employment Opportunity
We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.
We invite you to review the Equal Employment Opportunity posters which include EEO is the Law and Pay Transparency Nondiscrimination Provision.
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