Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).
The anticipated salary range for this role is between $48,000.00and $70,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.
It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.
Role DescriptionAs a Fraud Specialist, you will leverage your experience with fraud prevention, customerengagement, and operations processes to review a variety of transactions and event types forlikelihood of fraud and work to mitigate losses to SMBC ManuBank Digital Bank, Jenius Bank.The Fraud Specialist will also support new process improvements and operationscommunications for the Jenius Fraud organization. The ideal candidate will be a valuableresource to the Detection Team and act as a subject matter expert in fraud detection andprevention.
PRINCIPAL DUTIES & RESPONSIBILITIES:- Review, analyze, and decision high risk new account transactions, potential fraudulent activity, and referrals related to suspicious activity.
- Perform fraud review and additional due diligence on new personal loan referrals and deposit accounts identified as high risk.
- Support buildout of fraud processes, operational communications, and job aids during Jenius Bank launch and expansion of the fraud process and framework.
- Assist in testing of new system and/or process functionality.
- Effectively collaborate with colleagues within the fraud team, Operations leadership team, and other teammates across Jenius Bank.
- Leverage various fraud detection tools, models, and third-party communications in investigation and review of potential fraudulent activity.
- Resolve transactions within the service level agreements to reduce potential losses.
- Assist customers who have been identified as victims of fraud in a knowledgeable, empathetic manner, with an eye towards expedited resolution of their fraud claim.
- Stopping fraud is a collaborative effort which will require effective communication of fraud schemes and identified trends to colleagues, leadership, and external fraud partners.
- Act as a POC and SME for the Detection and Prevention related to escalated or complex matters.
- Assist in analysis in fraud trends make suggestions on strategy improvement.
- Assist management with adhoc duties.
- Assist in facilitating new hire training and development of ongoing training for new systems or processes.
- Analytical experience to identify patterns or trends of fraud behaviors. Intermediate to Advanced Excel experience required.
Education: Associate's degree or higher education or extensive experience in lieu of education.
Skills & Qualifications:
- Minimum of 2-3 years offraud experience.
- Minimum 5 years' experience inbanking and/or financial services.
- Capable of working and making decisions without extensive direction
- Extensive understanding fraud schemes; including ACH, Online Account Takeover, Check,Elder Abuse, Card, and New Account Fraud, Synthetic and Mule type fraud.
- Excellent verbal and written communication skills
- Experience working independently and with a team
- Experience working in a remote environment
- Detail-oriented
- Strong experience with working with Microsoft Excel and other Office applications.
Experience Preferred:
- Process design experience
- Experience in procedure development and documentation.
- Experience in quality assurance and defect analysis.
- Certified Fraud Examiner
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.