Department: ACH Network Development
Status: Full-time/Exempt/Remote First/Attend Three Onsite meetings/year
Job Reports To: Associate Managing Director, ACH Network Development
Job Summary
The ACH Network Development department leads Nacha’s holistic Corporate Outreach Strategy to promote awareness and adoption of ACH payments and drive engagement with Nacha. The Department also develops and maintains Nacha payment information solutions, including software services and payment information standards. The Director’s, primary responsibilities will be in support of the Corporate Outreach Strategy, with the goal of engaging ACH end-users and creating resources to promote greater ACH visibility and awareness among business and related stakeholders. The Director will serve as a subject matter expert in ACH, and will have experience as well with business payment processes, to support this mission. The ideal candidate will have a deep understanding of ACH, strong communication skills, and a passion for helping businesses optimize their payment operations and strategies.
Essential Duties and Responsibilities
· Serves as a subject matter expert for ACH and how businesses use ACH for B2B, B2C, and C2B payments (e.g., bill pay, payroll, tax, vendor payments, disbursements, etc.).
· Creates educational materials on ACH/business payments for webinar and in-person presentations and works cooperatively with the Nacha communications department in the development and execution of resource deliverables, outbound communications/messaging and online resources.
· Collaborates with and supports the Senior Director, Industry Engagement on exhibits and sponsorships to promote ACH awareness and adoption with specific industry verticals (e.g., healthcare, higher education, nonprofits, subscription commerce).
· Works with Nacha’s Rules and risk management teams to understand how Nacha initiatives impact corporate ACH users.
· Keeps current on industry trends, regulatory changes, and technological advancements related to ACH payments to ensure the information provided is current and relevant.
· Gathers and analyzes feedback to continuously improve educational offerings and address any gaps in understanding.
· Creates strong industry relations with supporting associations and directly with businesses and payment enablers.
· Manages and supports related data (e.g., contacts, lists).
· Represents Nacha in identified industry events.
· Identifies industry opportunities for engagement, conducts retrospectives and helps assess recommendations for continued participation.
· Executes priorities and ensures timely completion of deliverables.
Contacts
· Internal: Extensive collaboration with 1) Associate Managing Director of Network Development, the Senior Director, Industry Engagement, and other ACH Network Development team members, 2) Nacha’s Rules and Risk Management personnel, 3) and Nacha’s communications and education teams.
· External: Extensive contact with ACH Network participants and key industry groups.
Knowledge, Skills & Abilities
• Deep understanding and experience with ACH payments.
• Accredited ACH Professional (AAP) and/or Accredited Payments Risk Professional (APRP), and/or CTP preferred.
• Subject matter expertise in electronic payments and related resource development.
• Excellent written, verbal and presentation skills.
• Excellent attention to detail.
• Initiative-taker with a well-developed aptitude for time management and participating in teams.
• Ability to interact with others professionally and respectfully with diverse cultural and professional backgrounds.
• Understand and contribute to the department’s strategic direction.
• Ability to embrace and apply the association’s core values.
Required Background / Minimum Qualifications
College degree and minimum of 5 years’ demonstrated success with electronic payments and related resource development experience.
Supervisory Responsibilities
None.
Working Conditions
Domestic travel is likely (20- 25% total).
Success Factors and Essential Mental Functions
The position of Director, Corporate Outreach for Nacha is one that offers growth opportunities to the incumbent commensurate with demonstrated and consistent performance. The person who assumes this role should be able to excel in a dynamic environment with a myriad of competing priorities and demands. Beyond subject matter and functional mastery, the successful incumbent shall demonstrate:
· Leadership inside/outside Nacha.
· Initiative and creative problem-solving skills.
· Willingness to own responsibility for delivery of key value.
· Balance between independence/self-starter and a team player.
· Professionalism, decorum and ethics.
· Commitment to quality and focus on members/customers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This is largely a sedentary role; however, some filing and light lifting of boxes may occur. This would require the ability to lift files/boxes, open filing cabinets and bend or stand on a stool as necessary.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Nacha has the distinct honor of being named one of the Best Places to Work in Virginia for six years in a row.
Nacha provides a competitive, comprehensive benefits package to include: Medical, Dental, Vision, Life insurance, Short- and Long-term Disability, FSA, HSA, 401k with Match, VAC/SICK/HOL, Wellness Reimbursement, and promotes a culture that encourages learning and professional development.
If you would like to be a part of a dynamic team, please submit your cover letter and resume to attention Human Resources.
About Nacha
Nacha governs the thriving ACH Network, the payment system that drives safe, smart, and fast Direct Deposits and Direct Payments with the capability to reach all U.S. bank and credit union accounts. Through problem-solving and consensus-building among diverse payment industry stakeholders, Nacha advances innovation and interoperability in the payments system. Nacha develops rules and standards, provides industry solutions, and delivers education, accreditation, and advisory services. To do all of this, we rely on the heart of Nacha – our people and Core Values.
Nacha Core Values
Being a team member of Nacha means adopting and living our Core Values. As the problem solvers and consensus builders who enable payments to securely reach virtually every American, WE ACHieve success through teamwork, commitment and innovative thinking.
To join Nacha is to exemplify our Core Values by: not sitting on the sidelines but being doers. We don’t shy away from tough problems or long odds - we do what is right, which may not be easy. We foster curiosity and embrace learning to broaden our expertise. We are each great, but together we are better and foster a respectful, diverse and inclusive work culture. And finally, we don’t take ourselves too seriously. We bring our ‘A’ game and still have fun. We celebrate successes and have a friendly and fun work environment.
Nacha is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.