Junior Treasury Management Services Specialist

Must be able to work onsite 5 days a week (M-F, 8:30 am to 5:00 pm EST) in Columbus, OH office location
Must have skills:

• 3+ years of customer service experience in financial/banking space
• ACH experience (highly preferred)
• Microsoft Office
• Excellent verbal and written communication skills

JOB DESCRIPTION
This Treasury Management Services Specialist 2 position in the ACH Department will assist with various functions that occur with day to day ACH processing. ACH processing is an electronic method for transferring credits and debits between financial institutions.
This position will be Remote.
The Treasury Management Services Specialist 2's primary responsibilities are:

• Assist with processing inbound and outbound files meeting all established Client deadlines. Meets Service Level Agreements for fraud, release date funding's, resets, risk, rejects, answering customer calls, research, GL entries, and inputs of ACH setup and maintenance in the PEP+ system.
• Fully cross trained and perform all department functions consistently meeting established level of service level agreements and department standards for individual productivity and accuracy.
• Knowledge of ACH processing, understand NACHA rules to perform research function.
• Perform Quality Review on completed work.
• Ability to recognize and quickly fill production gaps as needed with minimal supervision.
• Ability to increase personal productivity levels as needed to meet the department processing deadlines.
• Communicates with internal colleagues and external customers via email or phone and written correspondence; exchange information and resolve ACH research issues. Manage changing priorities with ease and remain poised and professional when facing resistance or challenge.
• Provide excellent customer service.
• Adheres to Bank Policy and Procedures.
• Complies with Regulatory Requirements.
• Follows effective controls and processes to ensure risks are measured, monitored, and controlled.
• Ability to follow processes.

Basic Qualifications:

• High School diploma or GED required
• 3+ years of customer service experience
• Will work Monday through Friday from 8:30 am to 5:00 pm.

Preferred Qualifications:

• Financial Institution related experience preferred.
• Proven individual initiative and ability to work both independently and as a member of a team on multiple tasks and meet fast paced required deadlines.
• Proficient organization and prioritization skills with the ability to independently refocus based on changing workload.
• Proven experience working with other departments to quickly resolve outstanding items.
• Detail Oriented.
• Excellent written, verbal, and listening communication skills.
• MS Office Suite products (Excel, Word, Access), PEP+, TMIS, Passport, and Monarch experience preferred.

If you qualify and are interested in applying to this job, please call me at 408-499-2397 or share your earliest availability for a follow up call. Also, send me your resume to to support our discussions.
Thank you,
James Parakka