Health Care Assistant Team Lead

Planned Parenthood League of Massachusetts (PPLM) has a simple mission: Care. No Matter What . PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state’s leading provider of sexual and reproductive health services, we educate families and empower youth to make responsible choices. We do all this because we care passionately about helping people lead healthier lives.

With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.

With oversight from supervisor, the HCA Team Leader provides direct supervision to HCAs to assure they are providing high quality clinical care, providing excellent customer service to patients and colleagues, and complying with standardized workflows and procedures.

The Team Leader helps coordinate staff schedules, reports on operational metrics and assists staff in implementing changes to procedures. The Team Leader conducts regular observations, shares appropriate feedback, and provides onboarding and continuous training of HCA staff. The Team Leader works collaboratively with all health center staff to achieve patient satisfaction and meet health center efficiency goals.

• Under guidance and direction of manager:
• Assists in recruitment, hiring, onboarding, and coordinating training of new HCAs.
• Drafts and delivers performance reviews for staff in accordance with PPLM standards.
• Holds HCA staff accountable for accuracy of job functions by providing ongoing coaching to staff, including disciplinary action.
• Conducts observations and delivers ongoing feedback to HCA staff.
• Demonstrates leadership in implementing change and improvements in the health centers.
• Under leadership of HC Training Coordinator, provides continuity of training to existing staff in accordance to training guidelines and supports health center management in ongoing observations and competency reviews.
• Manages flow of the health center.
• Facilitates daily briefs, debriefs, and huddles as assigned.
• Manages daily staff call outs, task assignments, and break coverage.
• Reviews and approves HCA timecards and attendance in accordance with PPLM policy.
• Continued exemplary performance in HCA job functions, as outlined in the Health Care Assistant (HCA) job description.
• Other tasks and responsibilities as assigned.

• Must be willing and able to work as a Health Care Assistant (HCA) for approximately 75% of scheduled hours.
• Participation in PPLM’s efforts to achieve goals for productivity.

• High School Diploma/GED required.
• Medical Assistant or related certification preferred; experience as a Health Care Assistant (HCA) highly preferred.
• 3-5 years of health care, training, and/or supervisory experience preferred.
• Bilingual preferred (Spanish, Portuguese or Mandarin strongly preferred).
• Must be able to bend and reach for stocking inventory and supplies in procedure/exam rooms and respond to patient care needs.
• Must have oral, auditory, and visual ability to ensure solid patient communication.
• Must be able to lift 30 lbs. and have sufficient stamina to move efficiently throughout the health center for 90% of scheduled shift.
• Strong customer service orientation.
• Effective communication skills and an ability to engage with a diverse patient population.
• Commitment to PPLM’s mission and values.
• Demonstrated ability to work with people of different races, ethnicities, sexual and gender identities and expressions, ages, abilities, and experiences.
• Commitment to addressing the impact of racism and other oppressions on sexual health.
• Ability to handle detailed work with precision and accuracy.
• Ability to work with a team.

Planned Parenthood League of Massachusetts offers a comprehensive benefit package which includes health, dental and vision insurance, 11 paid holidays, 403B retirement plan with a 3% employer match, paid parental leave, paid time off, flexible spending accounts and more. Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.